Good clean hotel, the receptionists are very polite, it’s convenient that you can swim in the sea, only room service we make ordered sparkling water in the room, it’s very expensive 18dh and next to it on the street 2dh in only
Check out process is very slow really don’t like this way
Because I pay a deposit in cash and use mine bar they take about 30 minutes to finish
Next time I will think more before I choose this hotel
the room is clean perfect but one thing i need to suggest need to put prayer mat and sleeper inside toothbrush also no need to call the customer to request its sop thats it
This hotel is a good price and in an excellent location. The staff are amazing and professional especially Israa who was extremely helpful and very professional.if you want a relaxing and quiet getaway this is the place to go. I would definitely stay here again.
I really enjoyed my stay in this hotel. The receptionist was very friendly and accommodating. The room was large and clean with a beautiful view of the beach and ocean. The beach is a private beach, the beach and the loungers are very clean and you get towels from the hotel. I particularly liked the sunset on the beach. With the all inclusive package you could order coffee, cola, juices, Sprite, etc. and water on the beach. The food tasted above average and there was a changing selection every day. We were very excited about the buffet!! The waiters are very friendly. The hotel has a large pool and a whirlpool with great loungers. All facilities were very clean. I can recommend this hotel and would like to come again! 😍
Everywhere you decorate the Chinese 🇨🇳 element, ask the hotel waiter to say that the designer (Italian) is a Chinese fan, like! Hotel service is intimate, especially the swimming pool has free fruit popsicle, the child loves
Having stayed at this hotel for many years I have to say that I was bitterly disappointed with this trip
We booked a King Sea View Room on a half board basis which I understood to be Bed Breakfast and either lunch or dinner
I have a problem with my hip and when we got to our room i was disappointed that on previous occasions we had managed to book a room with a walk in shower
The room we were given had a shower over the bath and the sealing around the bath at the tap end was all breaking away which subsequently caused the water to seep through and flood the bathroom floor
To get around the issue of the Shower situation we agreed to occupy a suite at an additional 200 Dirhams per night, the room in question did indeed have a shower but unfortunately as it was located on the top floor I experienced a huge problem with air coming from the taps bidet etc which as i explained to them must be caused with air in the system
To my surprise a lady on reception admitted that there was an issue with the plumbing on the top floor and despite several visits fro engineering the problem was not solved fully.
The other thing I complained about was that the Half board in their terminology actually means bed breakfast and a 50Dirham contribution to eat lunch or dinner.
When I pointed out that 50 Dirham didn’t buy a burger and chips in the sports bar the comment I received was that Burger and chips fell under the heading of a La Carte which in itself seems ridiculous.
The holiday was pretty much ruined by these events but would comment that the staff working in the restaurants and indeed the guys who take care of the guests on the beach and around the pool were exceptional in their professionalism and care offered to all the guests as was the Food and Beverage manager who went out of his way to listen and take on board the issues we experienced.
When we originally stayed at the hotel it was managed by the Kempinski Group and unfortunately all I can say is that the overall experience we endured over our 10 night stay was far from what you would expect from a 5 Star establishment
Experience an abundance of unparalleled facilities and features at New Royal Palace Hotel Apartment.Maintain seamless communication using the complimentary Wi-Fi at hotel.For visitors traveling by automobile, complimentary parking is available.During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as luggage storage and safety deposit boxes.Obtaining passes for the town's top entertainments becomes effortless with hotel's tours.For extended visits or whenever required, the laundry service ensures your preferred travel garments remain fresh and accessible.During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out.At New Royal Palace Hotel Apartment, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay.Elevate your experience at hotel with the knowledge that certain rooms are equipped with air conditioning, ensuring a more pleasant stay for you.In select rooms at the hotel, a refrigerator is available for those moments when it seems necessary. Begin your day with a scrumptious on-site breakfast available each morning at New Royal Palace Hotel Apartment.Enjoy an entertaining evening with your fellow travelers at the hotel's nightclub. At New Royal Palace Hotel Apartment, visitors have the option to receive groceries directly in their accommodation, ensuring outstanding comfort and simplicity when it comes to meals. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience.During your stay, don't forget to allocate some moments to experience the readily available shoreline.Conclude your holiday experience perfectly by visiting salon before you depart.
6.3/10
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SAR 300
per night
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GGwynn 51Having stayed at this hotel for many years I have to say that I was bitterly disappointed with this trip
We booked a King Sea View Room on a half board basis which I understood to be Bed Breakfast and either lunch or dinner
I have a problem with my hip and when we got to our room i was disappointed that on previous occasions we had managed to book a room with a walk in shower
The room we were given had a shower over the bath and the sealing around the bath at the tap end was all breaking away which subsequently caused the water to seep through and flood the bathroom floor
To get around the issue of the Shower situation we agreed to occupy a suite at an additional 200 Dirhams per night, the room in question did indeed have a shower but unfortunately as it was located on the top floor I experienced a huge problem with air coming from the taps bidet etc which as i explained to them must be caused with air in the system
To my surprise a lady on reception admitted that there was an issue with the plumbing on the top floor and despite several visits fro engineering the problem was not solved fully.
The other thing I complained about was that the Half board in their terminology actually means bed breakfast and a 50Dirham contribution to eat lunch or dinner.
When I pointed out that 50 Dirham didn’t buy a burger and chips in the sports bar the comment I received was that Burger and chips fell under the heading of a La Carte which in itself seems ridiculous.
The holiday was pretty much ruined by these events but would comment that the staff working in the restaurants and indeed the guys who take care of the guests on the beach and around the pool were exceptional in their professionalism and care offered to all the guests as was the Food and Beverage manager who went out of his way to listen and take on board the issues we experienced.
When we originally stayed at the hotel it was managed by the Kempinski Group and unfortunately all I can say is that the overall experience we endured over our 10 night stay was far from what you would expect from a 5 Star establishment
GGuest UserCheck out process is very slow really don’t like this way
Because I pay a deposit in cash and use mine bar they take about 30 minutes to finish
Next time I will think more before I choose this hotel
GGuest UserGood clean hotel, the receptionists are very polite, it’s convenient that you can swim in the sea, only room service we make ordered sparkling water in the room, it’s very expensive 18dh and next to it on the street 2dh in only
SSafi creamThis hotel is a good price and in an excellent location. The staff are amazing and professional especially Israa who was extremely helpful and very professional.if you want a relaxing and quiet getaway this is the place to go. I would definitely stay here again.
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