Great location. Very clean. Reasonable service. Reasonable breakfast. Ok facilities. Air conditioning ok, shower took a while to heat up this time. Large covered parking lot with always spaces.
My experience was bad at the site.
I paid about 300 reals per day, which is already well above the average for the room type.
During the night I came to sleep around 2 a.m., around 3 a.m. the air conditioning that is moving inside the bathroom furnace began to make a very high noise, as if I had something hitting the engine. I called at the reception, it was three times and the boy just said he was making a setup that would stop, not stop. Only almost seven of the morning was in the room and I'm going to see the noise was very high. The window of the room does not open, it has no way to circulate air, they have not solved my problem, they have not proposed to change the room, they have not offered a fan anything! Summary: I couldn't connect the air for the unsupportable noise, and I couldn't open the window, I went to travel and drive without sleep, so I couldn't sleep in a room full of uberaba heat.
The hotel is a long time to check in and nothing practical.
The hotel is a very small hotel, and it is a very small hotel. I mean, if you wake up early and want to get the best sun that is the morning, you can, but nothing to get into the water before 10:00! Crazy!
The park? This is just the same!! It is: if you stay in the hotel only one day to enjoy the park, you won't be able to! Because the hotel check-in is after 16:00 and the check-out before 14:00, exactly at the time when the park is ”working” and you enter or leave.
Moreover, food is very good and drinks are good, despite the limitation of time.
The breakfast is suffering, too small for the hotel size, and they could have already resolved this, given the hotel age. In addition, only two staff members did not realize the full service of table cleaning, replacement of tools and the items offered in the buffet. We understand that the hotel price is economic, but it is not for that reason an advance authorisation for this type of disorganization.Suggestion: reduce buffet options, but ensure that no shortage of minimum, such as hot coffee and salt bread.
The hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel!
The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us!
WE LOVE IT!!!
The hotel is very good, with excellent location, a wide apartment (we stay in a single double room) and very pleasant. The sympathy they have taken us into consideration has made us welcome and makes us thank you for making our stay in the city and in particular in Dubai Suites so pleasant.
This is the best hotel on the trip, which made me feel good about this brand.
Next, if there is also a hotel of this brand, I will give priority to booking if it is convenient for me.
The facilities and swimming pools are excellent. I only left the room cleaning more attention as a point of improvement and more staff to the restaurant. With the great number of guests it was sometimes difficult to find a clean table. But the hotel is generally very good and the restaurant is excellent.
Very Good
46 reviews
8.7/10
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SAR 713
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8.0/10
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GGuest UserI paid extra for a queen bed, instead got two single beds tied to each other. Window does not seal perfectly, so there's some small street noise coming in. There was a crack in the wall paint near the window, and the ceiling of the shower had some black mould spots showing that ventilation in the bathroom is insufficient. On the rooftop, the glass panes around the tiny pool had lots of water stains. On the bright side: the church view from the window was great, the breakfast was plenty and decent, the HVAC worked well, the location is great to visit the handcrafts fair on Sunday, and the price was okay-ish.
GGuest UserPra resumir, me trataram diferente, não deixaram eu receber visita mesmo pagando a taxa do hotel, não me passaram senha do Wi-Fi mesmo pedindo várias vezes, até desisti. Pedi comida em outro restaurante pelo iFood, eles esqueceram de mandar talher, pedi os talheres, eles não quiseram me dar ou ao menos alugar, tive que comer com a mão. Coberta do entregaram no dia seguinte, recebi um colega meu lá, e eles barraram na entrada. Enfim, me senti muito mal como pessoa! Me senti mal tratada mesmo, por puro suco do preconceito, sei lá se acharam que eu tinha cara de pobre ou o que aconteceu. Mas tudo bem! Nunca mais vou me hospedar nesse hotel, e quem eu puder aconselhar não ir eu aconselharei. Pessimos funcionários e pessimos seres humanos!
GGuest UserHotel was fine but not amazing given the price point. It was the weird interaction at checkout that makes me concerned to recommend to anyone. I wanted to take a photo of the lobby and I was told that I was not allowed to. I have never ever experienced this at any of the hundreds of hotel I’ve stayed at nor did the Fasano Boa Vista or Fasano Punta del Este have similar policies.
GGuest UserVery good quality hotel! Staff were professional, friendly and helpful.
The food at the restaurant is probably the best food in Lagoa Santa.
Location is right next to the lake, beautiful views.
The only issues we had: the sheets were not fitted, so you wake up sleeping on the mattress sometimes.
The bikes are easy to hire from the hotel too! 🚴
Stay HERE!
GGuest UserMax Savassi is a great place to stay and I would really recommend it for anyone looking to stay in a popular neighborhood in Beaga. To me, the breakfast is the best part of the hotel. The rooms are nice as well, although there are few minor details here and there that I think could be improved to make the room that I had feel more luxurious / premium.
GGuest UserThe facilities are good and the hotel is well located. However, the linen and pillows are very old and need to be replaced urgently. The bath towels smelled like smoke! Impossible to use. I asked for a replacement, which was done, but the smell, according to the maid, is from the place where they are washed. Good breakfast and service.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
AAnonymous UserGood room, comfortable bed, but a little dark, basic without much decoration or amenities. The receptionist charged me twice and I had to receive a refund after the stay. Location is great, close to several restaurants and shopping malls.
EEnrique MiceliAmazing place, this hotel is really good. They have a restaurant there with good prices. Food quality was good and they have a shuttle service that is quiet convenient to move in town and to the bus station.
The hotel is lovely and bedroom was super nice !
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