The location is extremely great. Just a few minutes walk from the train station. Super convenient. And there are convenience stores, supermarkets, eaterie,s etc in the train station, super convenient. The hotel is clean & bright. The staff are courteous and helpful. The check out time can be extended to 12noon. The bed is comfortable. Bathroom is clean with sufficient amenities. Would highly recommend this hotel.
When we checked in we asked whether, after we check out, we could leave our luggage with them since we didn't want to carry many luggage to Paris and the answer from the front lady with her careless eye was ”NO, because we didn't have enough space”. We were very sorry with the answer and hopelessly thought how we could deal with the problem. Luckily, on the day we checked out we met another front lady who was very kind and agreed to keep our luggage but we need to pay some charge. The room was ok except the toilet which were flooded all the time when we took a bath during our stay. We probably don't want to stay here again unless we have no choice.
It was a nice property close to the airport and they have the shuttle service to the airport which is very convenient. But the maintenance and service is not good. The wifi was not working. The basin was clogged in washroom.
Both the service and breakfast are very good. The location of the hotel is also convenient as the airport and shopping mall are nearby. However, the car park of the hotel is too narrow which is suitable for small cars only. There is also no direct access between the hotel and car park as the only entrance of the car park is outside the hotel.
The hotel's interior design is distinctly palatial, and whether it's to your taste is entirely subjective. However, the comfort, safety, and cleanliness of the rooms were impeccable, at least for this price point. The overarching feeling after our three-day stay was one of complete peace of mind.
The three Caucasian staff members who assisted us at the front desk were exceptionally friendly. Having just arrived in Europe, I was initially a bit nervous speaking English, but the calm politeness of a handsome young man and a kind older gentleman immediately put me at ease, making each conversation progressively smoother. Only one older gentleman seemed a touch refined and perhaps a little aloof, but his conduct was certainly not offensive.
The location is superb. It's just a 5-minute walk to the central train station. The Old Town and the UN headquarters are both about a 15-minute ride away, and the airport is 30 minutes. There's an abundance of restaurants, shops, and supermarkets nearby, making it incredibly convenient for getting around. (While many hotels near the train station offer similar benefits, a unique advantage here is that Tram Line 15 stops directly in front of the hotel, providing easy access to many key city attractions.)
One minor, unexpected drawback was that directly behind our annex building lay a dozen or so railway lines extending from the train station. From early morning, we could indeed perceive faint noises and vibrations. However, the sound insulation of the room windows was remarkably good, so it didn't impact our sleep quality in the slightest. Nevertheless, those particularly sensitive to noise might want to consider this when booking. Requesting a room number starting with 1 or 8 (all rooms in our annex building started with 9) should help mitigate the railway noise.
The rooms are very good. The train arrived in Geneva at midnight, and the taxi drove to Geneva in just over ten minutes. Even if you arrive late at night, the front desk staff is very welcoming. You need to pay to sit in the area on the first floor. The bathroom on the first floor is great!
Pros: Hotel location is just a few minutes walk from Geneva train station. There are quite a number of restaurants around and supermarket at the train station so it is easy to look for foods. Room design looks modern and shower water is strong enough for a good bath. Sink is located outside toilet this make it easy to access to water when the toilet is occupied.
Cons: Although the room design looks modern but the tv in the room is the smallest (think is only 20”) and oldest. Room size is a bit small, just enough for 2 adults with 2 medium size lugguge. Sound proofing is poor and we can clearly hear the noise coming from the street since our room is on the 2nd floor.
Based on the price range I will still use this hotel if I were to visit Geneva again.
The room was great! It was larger than I expected. Its location near the airport is a huge plus, especially with the complimentary shuttle service. What's even better is that every guest receives a public transport pass, making getting around Geneva completely free – incredibly convenient! I highly recommend this hotel. It's also very close to the exhibition center, just a ten-minute bus ride away.
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GGuest UserManagement please check this review and travellers please watch out!!!
A nice clean hotel with great restaurant which made me feel like home. Closed to the airport though location is a bit difficult for me to walk to the airport, but they have nice shuttle service to take guests from/to the airport. In my mind, I praised it was the best airport hotel I was staying ever, and they deserved a great review. (that was what I felt at the beginning).
With the reasons above I had extended to stay one more night to check out on 12 May 2025 when I could easily move to the hotel in front of it for the extra day (Nash Suites airport hotel) with cheaper price. I chose to stay.
I Got Really Upset And Disappointed when a box of Chocolate in my room got lost. I have pictures attached here in the review!!! Chocolates in Switzerland are very unique, and I intentionally went to Sweetzerland (a chocolate boutique) on Saturday to purchase two boxes for my friends in the Netherlands because Sweetzerland closes on Sunday. One box cost me CHF 22. On Sunday May 11, I went out till the evening around 6pm. As soon as I got back to the room, I realized one box of my chocolates was gone but left me the white gift wrap. I immediately went down to report to the receptionist. The one I first talked to was nice. She seemed willing to help solve the problems. She referred me to talk to another receptionist, her colleague but the lady she referred wasn’t available at that time. She asked me to go talk later again.
When I did, the second receptionist said all the managers, and house keeping they needed to talk to left because it was after 6pm. I asked her to call them. She said that was impossible. So, verfication wasn’t successful. Instead, she asked me to leave my contact number in Europe and email address because I was gonna check out the next morning 4 am. She claimed by the next morning 4:30 am after they talked, they would come up with a solution and would contact me. I waited for two full days, and no call or email received. This IGNORANCE shouldn’t be done. This considers BAD SERVICE!!! This shows that you don’t care about short stay travellers. How unsafe the guests would feel??? Now, it has come to the point that I was complaining about losing one chocolate box to complaining about bad manner of the receptionist! There were 3 receptionists that evening, she was the second lady who sat down in the middle with longer face shape. It happened on May 11 evening, and my room number was 311.
Management Please check and take this action seriously!!! Don’t let the act and services of those ladies ruined your hotel’s reputation. It was supposed to be a great 5 stars hotel but it ended up as one star. It is a shame to let the reputation go down this way. Our family also ran a hotel in our home county, so I deeply take sympathy on you and want you to know!!! PLEASE Definitely Check and Verify!!! Don’t make your guests feel like you don’t care especially for those overseas guests who go and do a short stay.
It is not the value of a box of chocolate matters, it is about housekeeping lady’s behavior and the ignorance of the receptionist!!! What if I left my other stuffs unlocked in the luggage on that evening?!? She probably would take something important on that luggage too.
Please You Should Check with the housekeeper and the receptionist on that day!!!!!!
AAnonymous UserIt was a nice property close to the airport and they have the shuttle service to the airport which is very convenient. But the maintenance and service is not good. The wifi was not working. The basin was clogged in washroom.
KKFManThe Ruby Claire Hotel is situated in central Geneva, very convenient to getting around especially for first time visitors. Staff at the hotel were super friendly and helpful. Rafael, the staff who checked us in, recommended us a number of places of interest worth visiting, showed us the best way (transportation) to get around the city, and public transportation was free as offered by the hotel. Knowing that we’d be staying for three nights, he recommended us to take the “daily make up room service”, rather than the welcome drinks. Good advice! Self service coffee and teas were available for free from the “library” situated on each floor, 24/7. Highly recommended!
HHaobinBoth the service and breakfast are very good. The location of the hotel is also convenient as the airport and shopping mall are nearby. However, the car park of the hotel is too narrow which is suitable for small cars only. There is also no direct access between the hotel and car park as the only entrance of the car park is outside the hotel.
GGuest UserThe room was well-appointed and spotlessly clean, the overall environment was pleasant, and the service was excellent! The hotel reception is conveniently located above a COOP supermarket. Guests can take the elevator directly from the underground parking garage to the lobby on the 0th floor, which is extremely convenient. The only minor drawback was that the room felt a bit small. While two 28-inch suitcases on the floor would certainly obstruct movement, we found that placing them on the bay window freed up a lot of space and made the room much more comfortable.
GGuest UserExcellent location for the Geneva stadium with a shopping mall next to the hotel with restaurants, supermarket and cinema/bowling alley. Great transport links to airport directly by bus within 35-40 min and into the centre.
Staff- friendly and efficient.
Toiletries provided but no lotion available.
Rooms clean and large enough.
Beds and pillows comfortable. Universal plug sockets and usb charging available in the room.
NNurzakiah HanimThe location is pretty convenient and accessible. It was 1 minute walk away from the tram station and 2 stops away from Cornavin Station.
Staffs were friendly and approachable at all times. Even though, I didn’t mention that it will be my birthday, they prepared a small amenity for me on my second day stay. Truly appreciate it!
Hotel and the room is clean. Very pleasing to the eyes.
Room came with universal socket which came in handy since my luggage was delayed and I do not have travel adapter with me.
All in all, I had a really pleasant stay.
Thank you N’vy!
GGuest UserWow what an incredible hotel! We started off arriving super early to hotel even though check in was meant to be at 3. To our surprise the lovely hotel staff let us check in early and issued our free geneva travel pass and showed us to our rooms. Onto our room, it was very clean, so spacious with ample storage space and safe, TV and amazing views overlooking the alps. The walk in shower was the highlight and has been sorely missed since getting back home. The hotel has everything you need, restaurant bar, 24 hour reception service, small gym and added sauna which is all included free of charge. The location is very handy only being a 10 minute bus from the airport and tram outside the hotel that goes straight into geneva city centre. The staff were so helpful and welcoming and made our stay 10/10. Will definitely be back to this hotel again couldnt have had a better time.
HHuizhenLocation was perfect, in the city centre, also closed to bus stations and railway stations. Breakfast was good. Stored luggage after check out and needed to rent lockers. Could not check the lockers’ size until you paid the money. Two luggages did not fit in a XL locker, so we rent two XL lockers and cost CHF 12 for 4 hours. The locker 9 could not be opened and we needed to ask staff to use his iPad to open, and the same when we took the luggage out.
GguoseaIt feels like living in your own home. Although the hotel is not big, it makes you feel at home. It takes only a few minutes to walk to Lake Geneva across from the hotel. There are also several bus stops nearby, so transportation is very convenient. It is also close to the UN and WTO.
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