Best bed ever! Very comfortable linens, mattress and pillows! Towels were a bit old but very clean!
The swimming pool is just good… kind of cold but a little warm, but not enough! So it is not comfortable being on the jacuzzi at all… and every 5/7 minutes, have to get out of the water to restart the engine…
Saunas and spa were really good!
Breakfast was very good with lots of varieties that we don’t see often in hotel in the UK. Fruits, cold cuts, cheeses, breads and all the hot british breakfast dishes.
Near a lot of restaurants and shopping locations
Would be back again to this same place
Staff on front desk was absolutely lovely, was able to check us in early. Gym was good size, pool was busy as they also sell day passes I think but still plenty space. Room was clean along with the whole hotel. Only complaint was that breakfast was astronomical (£20pp) especially for Newcastle, I would recommend taking the short walk into town for breakfast instead
The staff were so welcoming and helpful. The rooms were clean and the facilities good. The breakfast was of a good quality.
The only slight negative were the pillows (not comfortable for us) but overall a great place to stay.
The hotel room is very clean and comfortable. It has an open kitchen and floor heating in the bathroom. It is very comfortable and attentive. It is well-equipped and the water pressure in the bathroom is very good. In addition, the night view is first-rate and beautiful. I will definitely stay here again next time I return to Newcastle. Staff Very friendly and kind attitude👍👍👍👍👍
Stayed there several times, never been disappointed.
Good location for metrocentre/newcastle and beyond.
Friendly staff. Good facilities and breakfast.
Will obviously return.
We just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
Good location close to Newcastle. Good bar ans resturant on site. Room was large and clean with a good shower. Staff provided a swift check in. Bar prices and food prices we reasonable
The second time at the Hotel, staff friendly, this time room wasn't ready on time. Also, fresh plastered walls in the bathroom. Coffee stains all up the bedroom. Cleaners weren't the quietest banging doors, and it wasn't early. This was noon when we had been out for.lovely walk around Newcastle.
This is a lovely Holiday Inn. Very modern and clean, felt like I was at much higher level brand! Polite staff. Comfy bed.
The flaw was there was a power cut in the morning. It lasted an hour at least and I couldn’t contact reception (obviously). I was getting ready for an event so didn’t have time to go down and ask what was going on. I know sometimes these things can’t be helped, but I was frustrated that it lasted so long and only came back about 2 minutes before I had to leave.
111 reviews
8.9/10
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8.6/10
GGuest UserNice place in the center of town. The staff is very kind and the room sizes are great for the price :)
GGuest UserThis was a fabulous stay
All Staff are a credit to the hotel, with spacious rooms, cleanliness top notch, everything you could need and require in your room, so many items that you would not even realise you would need was in the room, I liked the fact had a small functioning kitchen with hob and dishwasher, a recliner sofa to watch TV from, even tissue on the coffee table, instructions for the appliciances, cleaning products and safe... When I say they have thought of Everything I meant it! It like home from home.
The Rooms were comfortable, beds were a great size and so comfortable, very clean and fresh linens, big bathroom, good view from the floor we stayed on, breakfast was buffet style but well thought out and food fresh and hot, staff attendance was good ratio and they were attentive and very cheerful and helpful, also parking was a good price as well.
I was also impressed with the fact of small details like a 24hr pantry shop which perfect for family guests, quieter seating/dining area for guests who don't have children, children area, radio on for a cheerful breakfast experience.
Lots of little details and extras is what made our stay a good one, we will definitely use the hotel again, 1 million percent I'd recommend this hotel to others as well, keep doing what you do because your smashing it! And all at a good fair price as well!! A must try!
GGuest UserThe hotel is located in the ancient city, with a very unique, classical and stylish decoration and appearance. You can walk to the river in a few minutes. Recommended! If you arrive by car, the hotel has a doorman to keep your car keys, which is quite interesting.
GGuest UserWe checked in and checked straight back out again after going into the room. The room was tiny definitely not suitable for more than 1 person. The ”double” bed was pushed right up against a wall and wasn't much bigger than a single bed. Room was dusty all over. The bathroom was bigger than the actual room although you couldn't actually sit on the toilet properly as the sink cabinet was right next to the toilet. The room stank of food as I'm guessing was above the kitchen as the big fans were next to the window. Couldn't open the window as the smell of food was then even worse so the room stank like burger grease. Room was really hot as the radiator was turned on however couldn't turn it off and opening the window wasn't an option either. Reception area is really nicely presented but definitely not a reflection on the rooms which are poor to say the least. Ended up booking into a second hotel round the corner which is amazing complete opposite end of the scale in comparison to the first. Unfortunately meant we've ended up paying for 2 hotels just for 1 night but lesson learnt.
GGuest UserThe second time at the Hotel, staff friendly, this time room wasn't ready on time. Also, fresh plastered walls in the bathroom. Coffee stains all up the bedroom. Cleaners weren't the quietest banging doors, and it wasn't early. This was noon when we had been out for.lovely walk around Newcastle.
JJonathanStaff at the front desk were really friendly. Given cookies at check in and sent off to sleep as we had a 3am wake up. Good hotel to stay at for Newcastle Airport, we rewuested a quiet room away from others as door slamming wakes us, and unfortunately the guests next to us (headboard side) kept going in and out of their room which shook the bed. So we didnt really sleep. However, this is more an issue with them than the hotel. The were really giving it some whammy.
JJack and PaigeStaff on front desk was absolutely lovely, was able to check us in early. Gym was good size, pool was busy as they also sell day passes I think but still plenty space. Room was clean along with the whole hotel. Only complaint was that breakfast was astronomical (£20pp) especially for Newcastle, I would recommend taking the short walk into town for breakfast instead
GGuest UserWe just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
GGuest UserGreat hotel which has kept it's grandeur. The room was spotless and the decor was minimalistic which was in keeping with hotel. It was a great price and I will stay again. Staff were friendly.
GGuest UserThe stay was decent for the price paid, though a few things could be improved. The food options were average – nothing particularly memorable, but edible. Do note that basic amenities like toothpaste and toothbrushes aren't complimentary here; you'll need to purchase them separately (packing your own is advisable). On the upside, the rates are undeniably affordable compared to nearby options. If you're on a tight budget and don't mind minimalist accommodations, this might work for short stays. Manage expectations regarding extras and dining quality.
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