I recently booked a stay at Mercure Jakarta Pantai Indah Kapuk for my boss during his business trip to Jakarta. The hotel's location is excellent, offering convenient access to key business areas and local amenities. The customer service was truly impressive—friendly, professional, and always ready to assist with any needs. The overall atmosphere of the hotel is well-suited for a business stay, providing both comfort and functionality. I would highly recommend Mercure Jakarta Pantai Indah Kapuk for anyone seeking a quality business hotel experience in Jakarta.
Hotel near Kuningan,South Jakarta11.6% of visitors choose this area
LLucky S.2025.03.15
Meet the expectation, is within walking distance to Lotte Mall, standby taxi, has a Family Mart besides the apartment building and friendly staff yet the breakfast a bit boring.
Hotel near Pondok Indah,South Jakarta1.4% of visitors choose this area
HHKK1232023.12.18
On the 2nd night, the hotel changed the bed sheet and now it's super clean. The club staff are extraordinary, they made sure my daughter that has many allergies is able to enjoy the good food. Thanks for Ms. Aksha, Mr. Emyr, Mr. Aksay, Chef Doddy, Ms. Wenny, Ms. Theresia and others for exceeding our expectations.
After the incident of an unforeseen event next to the hotel causing the noise till 12am on the first night, the guest relation Ms. Salsa checked us to make sure we enjoyed our stay. Thank you so much.
The breakfast in Anigre is superb. Many options with various local excellent dishes, from yellow rice with complete condiments, sweet and savory cooked to order, various noodles with local soup taste. The breakfast at the lounge is more international high quality dishes. Both are great and we are glad to get the chance to try both options.
The Gandaria City mall is one of the most complete malls with various excellent restaurant options.
The only opportunity is that we are expecting a sofa bed as advertised by Trip.com for a large king room. Trip.com needs to make sure the accuracy of the room has possible variation.
In conclusion I will definitely come back to this hotel
Hotel near Gajah Mada,Central Jakarta5.5% of visitors choose this area
JJamèsh.2024.12.04
I think this should be a new hotel and everything is so new. Staffs are friendly and helpful with their smile at all times. Breakfast spread was amazing and you won't get bored even a 3 or 4 day stays. Many eateries within walking distance around the hotel too.
Hotel near Gajah Mada,West Jakarta5.5% of visitors choose this area
SSze Khi2025.02.26
The shower room's glass partition is shaky and a bit run down..the breakfast has a good varieties but, but are mostly foods that served the local.community. there are virtually no meats provided except for the half cut sausage and chicken stripe meant for the porridge. Quiet a poor breakfas menu as compare to other hotels that we stayed from Jogja to Bandung.
Hotel near Kuningan,South Jakarta11.6% of visitors choose this area
PPelpin2024.03.28
Very near to Lotte Shopping Avenue, Sudirman center offices, and Mega Kuningan business district. Private & safe environment, very easy to find. Sunrise and city night view from the room is amazing. But what I love most of the room is the whiskey bar 😆!
Hotel near Senayan,Central Jakarta2.8% of visitors choose this area
SSweet cream2025.03.01
The hotel's exterior is incredibly luxurious, exuding a low-key elegance upon entering the lobby. The staff greet guests warmly and warmly. The rooms exude a warm atmosphere, the mattresses are comfortably comfortable, and the bathtubs are clean. The staff handle various inquiries exceptionally well. The hotel's dining options were also excellent, adding a lot of color to my trip.
Hotel near Halim,East Jakarta1.7% of visitors choose this area
AAnonymous User2025.04.02
There is no refrigerator and hair dryer. Even though it is a 4-star hotel. Everything else is okay. The room is spacious. It is more economical to be a hotel member, because the room and restaurant food are discounted quite a bit. The fried rice is delicious.
Oh yes, if you bring a car, it is better to go to the hotel before 10 pm. It seems that the hotel access road is closed if it is late at night. (You can confirm again with the hotel)
The room has a good view. It is very close to the airport. The swimming pool downstairs is nice. There are also many Chinese restaurants nearby. I forgot to take pictures of the room. I just took pictures of the view outside the window. It is an apartment-style hotel. You need to swipe the access card to go up and down the elevator. It is still quite safe.
24 reviews
8.8/10
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SAR 140
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9.2/10
Very Good
GGuest UserWe did’n like the scent of the air freshener used in the room which is lemongrass scented. It smells sour taste and not fresh feeling.
Even the bodywash shampoo conditioner and handwash are lemongrass based too. And doesnt smell as fresh and delicate as the usual 5 star hotel. Quite disapointing.
BBIN SAIMFirst stay here. Check in was fast, staff friendly. Broke my glasses earlier and they recommended me an express optics shop around the corner.
Room size was ok, not too big. Strong hot shower with a bidet. Bed was comfortable but the pillow was too hard for me. Got a stiff neck the next morning. Swimming pool was big enough but more for the kids. Walking distance to sawah besar station and many food choice around. Will be back.
Ssurfman678The services at the hotel were excellent. We enjoyed the fitness facilities and dinner offerings, which were both of high quality. The staff were exceptionally welcoming—their smiles were like sunshine, and it was evident that they are well-trained and dedicated to providing a positive guest experience.
However, I was not entirely satisfied with the room. It had a large pillar in the middle, which was inconvenient and affected the overall layout. Additionally, the room was quite noisy throughout the day and night due to heavy traffic outside the windows. To make matters worse, it seemed that part of the hotel was undergoing renovation during my stay, and the constant noise from electric hammers was disruptive and made it difficult to relax.
Despite these issues, I was so impressed by the professionalism and warmth of the staff that I convinced two of my colleagues to switch to your hotel for their stay. The well-trained team truly made a difference and left a lasting positive impression.
FFeliceStayed here for a friend wedding. Booking through Trip.com.
Overall, room was nice but too DARK! no good spot for make up since its too dark. lighting very in need of improvement. Daytime light was okay since the room is surrounded by window, but at night, Junior suite room barely have any lights (only 2 hanging yellow dime light and the ceiling light above the window curtain.. imagine how dime is the room).
Unfortunately, just after check in, found a small cockroach in the bathroom. went hidden after calling Housekeeping, but it was not dead. Pest control could be improved.
For a four star hotel and higher category room type, i believe amenities could be improved. as the soap & shampoo provided was uncomparable below standard of other 4 star property like ascott / marriott, since they're using small tube of soap and shampoo. maybe they're cutting the cost there.
breakfast overall was good. many variety of food from Indonesian - Asian - International. But eggs station could be improved, as during rush hour, the queue was quite long. It can be seen that the chef is overwhelmed and causing the food quality to go down.
Jjames setiawanHave stayed at this hotel twice. Always satisfied with our stay. Friendly staff, and comfortable rooms. The onsen facility is what keeps us coming back to this hotel. One of the facilities that we think is really worth visiting. The food at the restaurant is also quite varied with a pretty good taste. Thank you Kuretakeso. We will be back again.
AAnonymous UserThe service is overwhelming in this hotel, they always very kind, helpful for our traveller. The front desk also very helpful that help me to solve when I out of cash but I need to pay the ehailing fee. They always having a smiling face to every customer. The room also been upgraded for us. The city view in the room is breathtaking so I would strongly recommend this hotel again.
BBrianHotel building and lobby looked nice enough. Checking in was a breeze.
Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours.
Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks.
Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom.
The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care.
I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days.
Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself.
Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered.
I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it.
I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on.
Won't be staying there again
Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality
LLim Teck LeeIt has been a very pleasant stay right from arrival on april 28 evening. Efficient friendly check in.
Room is very comfortable and clean.
Breakfast spread is sufficient and service staff helpful and friendly. Special mention to FnB Aura, Nagita and Lisa and concierge Fitto.
Thank you for making my stay comfortable and will surely return again. Continue with the good work.
Bless you all
KKaykaylalaWe took the family king room which is to accomodate 3 adults. Check in time was 3pm, we arrived at 3.45pm but was told the room was not ready. However the staff at the check in counter gave us a temporary room (king deluxe room)to rest while we wait for our room to be ready. At 5pm they call saying the room was ready and we will be transfered to the our room. After we moved, we went out for dinner. At 10pm we went back to our room and realized that the sofabed was not ready and no pillow or blanket for the third adult to sleep. I call the guest service, and they came to set up. But i dont know what happened, they said the sofabed was broken so it cannot be set up. They will bring in an extra bed instead. The extra bed made the room less space to move around. I booked the room with sofabed is because i prefer to close it in day time so i have much space to roam around the room. That night also, i called the engineering team to repair the shower head holder. Because it seems not to hold the shower head properly which makes it difficult to use. They came an fixed it. But the next day, it became broken loose again. I gave up and just let it be. I dont expect this kind of room facilities from grand hyatt a five star hotel in Jakarta. Please maintain your rooms better. The staffs are all very helpful and friendly. I appreciate and extremely happy for that.
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