Unfortunately, on both check in and check out I was told by the receptionist that their system kept crashing meaning both took much longer to do than it should. This was frustrating, but these things happen. The real issue is the smell of the cosy rooms to the rear of the site. We had 3 rooms booked (51,52 & 53) for us and friends and we instantly noticed the strong odour when walking into the rooms. we quickly realised these rooms backed directly onto the rear of The Viceroy Indian restaurant. The odour from the restaurant kitchen has ingrained into the furnishings of the rooms. I recommend you avoid these rooms when staying at this hotel.
The location is good and a walking distance to key places of interest. The room were clean and services were good. However, there is need to improve where dinner is served as it is just like in the reception area with chairs and tables not meant for dinner. The first day looked like there was less preparation for guests as other guests together with us were frustrated after making orders only to wait too long to be told that the choice was not available. Otherwise the staff are sociable and ready to help and serve.
Hotel near Clifton,York100% of visitors choose this area
KKristin Nicole2025.03.08
An adorable hotel in York, I booked another night because we loved it and wanted to relax.
It’s just a short walk away from the main old town Centre, wasn’t a problem even in the rain.
Very clean and quaint decorations, love the 4-poster bed and the towel warmer. Also provides bathrobes, slippers and even a complimentary snack room. We could go grab some chips in the middle of the night if we wanted to. We didn’t eat, but we had some cocktails at the bar downstairs and coffee in the morning. Service is great.
This was a nice boutique hotel and great location - 10 minute walk to all the main sites. The breakfast was lovely with a selection of pastries, muffins and cereals as well hot food to order from a menu. The room was large with lots of space to move around and the bed was comfy. Great shower too and you get free welcome chocolate which was a nice touch.
We had a comfortable stay with a spacious room and great amenities. However, there was a party in the lobby during our stay that made the area quite crowded and noisy. Despite that, we still had a good experience overall and would recommend it for families.
Loved the location, the restaurant and the services of the hotel: spa, swimming pool and gym.
Only negative the parking which is not free and amenities in the room’s toilet.
Overall very good hotel.
Stayed here on Fri 29th Nov. First impressions were good. all the staff were friendly and extremely helpful.
The room was well laid out, with a large warm bathroom. Plenty of space to move around. Our room overlooked the Christmas tree on the roundabout, which meant we had a bit of traffic noise through the night, but not intrusive or enough to disturb sleep. nice offering of teas, coffees, biscuits. Breakfast was made to order, so nice and hot with quality produce. we had a full cooked breakfast, which was delicious.
If I'm being really picky, the shower lacked any power, which meant I had to take the shower head off the riser rail and crouch in the bath.
Would definitely stay again and recommend.
My experience from entrance to reception was excellent, making me feel instantly at ease. It was clear that all staff members were dedicated and proud of their work, consistently going out of their way to assist guests. The breakfasts were truly wonderful and delicious! I especially want to commend Steve, the breakfast chef, whose outstanding cooking was matched only by his incredibly cheerful smile.
Very pleasant staff on check in.
Parking free and could spill into Toby Carvery car park next door with no fear of being stung for parking charges.
Room had everything we needed and was accessible - hairdryer attached to mirror.
Places to hang towels on walls. Plenty of hanging space. Spacious shower and Dove toiletries.
Comfy beds.
Excellent breakfast.
Staff were brilliant. Dealt with spillages efficiently and with a smile and tables were cleared promptly.
Only negative was decor was perhaps a little tired.
Perhaps a key card entry to access bedrooms although reception was 24 hour.
Would recommend 👍
Very Good
63 reviews
8.4/10
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KKristin NicoleAn adorable hotel in York, I booked another night because we loved it and wanted to relax.
It’s just a short walk away from the main old town Centre, wasn’t a problem even in the rain.
Very clean and quaint decorations, love the 4-poster bed and the towel warmer. Also provides bathrobes, slippers and even a complimentary snack room. We could go grab some chips in the middle of the night if we wanted to. We didn’t eat, but we had some cocktails at the bar downstairs and coffee in the morning. Service is great.
CClaytonIt was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
GGuest UserUnfortunately, on both check in and check out I was told by the receptionist that their system kept crashing meaning both took much longer to do than it should. This was frustrating, but these things happen. The real issue is the smell of the cosy rooms to the rear of the site. We had 3 rooms booked (51,52 & 53) for us and friends and we instantly noticed the strong odour when walking into the rooms. we quickly realised these rooms backed directly onto the rear of The Viceroy Indian restaurant. The odour from the restaurant kitchen has ingrained into the furnishings of the rooms. I recommend you avoid these rooms when staying at this hotel.
RRome LyneI stayed here for two nights to attend a conference during May, It was a convenient 10 minutes walk to the Harrogate Convention Centre. The room was uncomfortably hot and stuffy during the hot weather but a stand-up fan was provided to enable us to sleep. English breakfast with few pastries and fruits was OK.
IISARIWe had a comfortable stay with a spacious room and great amenities. However, there was a party in the lobby during our stay that made the area quite crowded and noisy. Despite that, we still had a good experience overall and would recommend it for families.
PPing ShingHotel Reception has very good service. We are arrived at the hotel early but the reception also arranged hotel rooms for us, so felt that the hotel service was very good.
For other thins is the hotel room is a bit older but the room is clean. Overall has good service and hotel. Thank you
GGuest UserGood sized double room and bathroom.
Generally all was as expected, and although housekeeping did not come in to refresh supplies, I could easily obtain more teabags etc in the reception area.
I was surprised there was no bath mat, thus the bathroom floor became quite wet unnecessarily.
The staff were all very friendly and welcoming and I would recommend this hotel for it’s location.
GGuest UserHotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.
NnigelFirst the positives.
The room was very clean, comfortable and bathroom was obviously recently refurbished.
Breakfast was excellent and good value, but more on that later.
Now the not so good, or could do better!
The check in policy is ludicrous, I understand they need to have a designated check in time, but whilst waiting (40 minutes) I overheard the staff clearly stating that all rooms were ready for guests, but as people were entering the reception they were informed that check was not possible until 3pm and they had to wait or pay £10.00 for an early check in!
The result was a packed reception and when they did commence check in, due to a “new system “ it was painfully slow! Very poor customer service.
The breakfast was good value, but the attitude of the cashier guy was poor at best, probably rude if to be defined. On approaching him I was asked “ breakfast for two “ to which I replied “ no there’s only one” to which he snapped “ well I’m not to know that!”
Not expected and yes rude!
WWeixubeautiful seaview with large indoor space
friendly reception and bartender
great storage service
the only thing is……it's no a easy job to carry your suitbase all the way up to the spot
you have to make some scarifice for the view that makes sense anyway.
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