The hotel is old, but relatively clean. The facilities are just average, and it looks very old. It's OK for a one-night stay. Parking is convenient, but I don't have a deep impression.
Excellent location in the historical centre of Torino. We could absolutely visit everything walking. Full of restaurants, bars, cafés, Gellateria near the hotel. Parking paying underground and protected under the hotel. Modern, clean hotel. The hotel is very comfortable and comfortable.
The location is behind the commercial street, shopping is very convenient, there are fewer restaurants and convenience stores nearby, you need to walk. The design of the hotel itself is very good, there is a sense of quality, the room is very spacious, and the snowy mountains can be seen from the window. But the fly in the ointment is the bathroom, the shower room can't block the water, it is easy to make the bathroom full of water, very embarrassing.
Una colazione Fantastica c'è di tutto dal salato al dolce, la Donna che gestiste il servizio è molto attenta alle esigenze del cliente, farei un plauso a lei che mi ha colpito particolarmente in questa struttura tornerò di nuovo ad albergare in questo hotel letti comodi cuscini puliti e tutto perfetto complimenti
The shop is very new, the breakfast is very good, there are many varieties to eat. I am more curious. I have designated a normal room. Why does he have a small bed next to it? In fact, it is equivalent to sleeping 3 people. In Italy, such a hotel is already very good, because the room size is also very large.
Abbiamo soggiornato solo una notte ma con la voglia di tornare. Hotel semplice, pulito e tipico, con tanti giochi e libri per il nostro bambino. Personale molto gentile e accogliente. La stanza era semplice ma pulita, e letto molto comodo. Colazione con varie scelte. Non abbiamo privato la cena ma ho notato una buona esposizione di vini
Outdated, tired with no more than 3star hotel amenities,service, and equipment in the rooms.TV didn't work properly, no restaurant in the hotel,,no kettle to make a cup of tea in a room Basic breakfast with not much choice and unpleasant girl Angela with not much of customer service skills.Would only recommended for max one stay if you stuck.The reception stuff are very nice ,went out of the way to sort the problems and make our stay bit more comfortable. Thank you,
The hotel is well located
Breakfast with high quality local products..
Warm and professional welcome
Big pluses for on-site parking and the socket to charge my electric car (the price of 45 euros)
The large room is a little old-fashioned..
The clean rooms and a good restaurant, a very gentle personal, are a little badly sounded, and I will be happy to return.
Thank you.
Very Good
63 reviews
8.4/10
Price from
AU$107
per night
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8.8/10
Very Good
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
MMadamearnoI requested a room with a bathtub and mountain view, but neither of my wishes was fulfilled. The receptionist made excuses such as the hotel being fully booked and bathtubs being taken out nowadays for sustainability reasons, and he did not look like he was trying hard to find one for me. Hotels are the place to relax, and bathtubs should not be sacrificed. I moved from Double Tree next door just wishing for a bathtub and a nice view, but I don't think I will return to NH because the room and staff were better at Double Tree if I could not have them anyway. The 500ml bottle of water in the fridge cost €3, whereas it did €2 at Double Tree. The room equipment was much better at Double Tree. Here at NH, there are no electric outlets near the bed. I was surprised. The only upside is that NH is closer to the metro station, but the metro was not running while I was there. Location-wise, I recommend this hotel for those who drive here. Parking is plenty.
KKassen ChuHotel and room itself were okay, but I was shocked when someone opened my door and walked into my room at 9:15am in the morning without knocking or ringing beforehand, while I was still sleeping . Again someone (not sure if same person) walked into my room at around 10am (checkout time is 12pm), this time it was the mini-bar guy, asking if the mini bar items need to be restocked. I brought this up at the reception upon checkout, and the receptionist was a bit surprised to hear and stated that she would speak with the mini-bar guy. Another, seemingly more senior receptionist chimed in, and seemed to put the blame on me for not putting out the ”do not disturb” sign at my door. I've stayed in numerous high/low end hotels in multiple countries around the world, I've never had a guy open my room door and walk into my room just because I didn't put out a ”dnd” sign. Again, checkout time is 12:00pm.
GGuest UserWe had an ok stay but this was the worst accomodation we had during a 1 month trip around Europe. The location is great as it’s very close to the train station and the lake. However, it was not a very comfortable stay for 3 main reasons:
1. The wifi didn’t work in our room
2. There was no hot water for a shower at night
3. Despite receiving email confirmation before arriving that we would have a double bed, our room had 2 old single beds that had been pushed together. These couldn’t be slept on as a double because: they were on unlockable casters, so easily moved on the tiled floor, the mattresses deeply sagged in the middle so there was a ridge on the edge of each of the mattresses, and, they were made up with single linen. In addition, we didn’t use the balcony we were looking forward to as it looked straight onto a construction site. So all in all, we were disappointed.
RRM84Overall a good hotel in a central location. The staff were friendly and helpful. However, I would like to comment about the lady owner.
The room air conditioning could only be controlled via the front desk, and when I requested an adjustment, before the staff adjusted the airconsition, she made a remark about me coming from a country with 50°C weather and that I should be able to adapt. I found this comment inappropriate and uncalled for.
Additionally, during breakfast, we overheard her raising her voice at the kitchen staff, which was loud enough to be heard clearly from the restaurant. While the hotel itself has potential, I hope she reconsiders her approach: both with guests and her team.
GGuest UserRight at the doorstep of alba town, good location. Only 350m away from alba railway station, good gateway to other Italian towns. This is a very basic place to sleep, water kettle is shared at common corridor. No slippers, no toothbrush, just basic shampoo and body wash. Cannot adjust temperature in the room, so it really depends on the season you are there. Water pressure is low, so do expect shower to be longer. Breakfast is a croissant and a cup of coffee at the bakery right opp the hotel. Not much of a front desk, if there’s anyone manning it but you can easily get in and out of the establishment. No Uber in this town, and taxi is exorbitant and rare here. Good for a night stay~
跳跳舞的大笨象Really good. Big and clean. Everything equipment is new. There’s a big balcony outside the room. You can have a sun bath. The receptionists are very professional and helpful.
SSalvaT.My stay at Tenuta Moncarlino was terrific; everything was perfect from the moment I arrived.
This place is nestled in the small hills of Monferrato and I had the chance to walk in the big park of the site by enjoying the uncontaminated nature of the place.
Paolo, the host, was available to satisfy my every need by recommending excellent restaurants and local attractions to visit. I found the Bollente of Acqui Terme wonderful where very hot water flows from the fountain located in the center of the central square of the city.
What more can I say: the superb breakfast, cleanliness, kindness and relaxation. I highly recommend Tenuta Moncarlino.
GGuest UserHotel with great location, next to Lake and ferry terminal. During checkin the receptions took IDs and told to come later to get them back which is unacceptable. Also no information on additional access to pool, had to ask myself after finding on the hotel website. Lot of bars and restaurants even in the same building. Tasty breakfasts, the best crossaints I had in Stresa. The downside is also poor maintenance of rooms, slow WiFi, AC control panel was very old and simply AC wasn't working. Bed very soft which is uncomfortable and unhealthy. If the price is attractive I would stay again but the standard is similar to 2 star hotels nearby.
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