5-Star Hotels in Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Loved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean. Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner. Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way. I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river. You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent. My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services. Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.

For the first time in my life, I booked half board in advance, but to conclude, the dinner was disappointing compared to my expectations, and the breakfast was great. Since dinner was buffet style, it was far from a meal at a luxury hotel, and no drinks were provided other than water. It was also impossible to purchase coffee or alcohol. Breakfast was very good. There was a lot of food, and each one was delicious.

The location is good, the room is big, the 1st to 5th floors are the shopping mall, and the guest rooms are above. The breakfast is very rich. I like Mipas Hotel very much. Thank you to the front desk for printing my boarding pass for free. An episode when I checked out was that the front desk asked me to collect tax, but the Ctrip price when booking included tax. I immediately contacted Ctrip customer service, but the customer service did not speak English and could not communicate directly with the hotel front desk. I did not want to waste time waiting there, so I just Fortunately, I paid 3 euros first, and then Ctrip reimbursed me. Here are some suggestions: 1. The customer service staff of overseas projects need to master oral English communication skills; 2. Product quotations must be written clearly, and tax cannot be clearly included, as the actual stay will incur new costs!

The service staff had a bad attitude and discriminated against Chinese people. They maliciously made things difficult for us by not arranging the room type we had agreed on in advance and tried to make us pay extra to upgrade.

Almost impeccable, it is a good choice in Sarajevo, comfortable and spacious, rich and delicious breakfast, which is the guarantee of a perfect journey. It would be perfect if there is a bathtub.

Wonderful location and such friendly staff. Willing to accomodate and help in any way. I requested early check-in and they allowed for me to have that after my 25 hour journey. It was really warm in my room and I requested a portable fan and they were so quick in bringing it over.

Hotel is very clean,service is kind AND proffesional but the food was amazing AND super delicious.We can’t Wait to come again.

Otelin konumu güzeldi, geniş bir park içinde yüksek ağaçlarla çevrilmiş sessiz bir yerdi. Otel binası da dışardan elegant ve tarihi bir yer olarak görünüyordu. Ama bu güzel yerde bize verilen odalar hiç iyi değildi. İlk odamız tesisin arındırma veya motorlu çalışan bir kör noktasına bakıyor, hiç manzara olmadığı gibi bir de gürültü vardı. Ertesi gün odayı değiştirttik bu seferde yine iç avlu kısmına karanlık, güneş almayan bir manzarası olmayan bir oda verildi .Oda temiz ve bakımlıydı ama oda hapishane gibiydi. Üstelik buzdolabı da bozuk çıktı, sonra değiştirdiler. Kısaca otelin manzaralı odalarının nasıl olduğunu göremedik.

Service is very good, after check-in, someone took the place to stay, but the breakfast dishes are very few, the rest are very good