5-Star Hotels in Canton of Valais, Switzerland

I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office. Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.

There is no doubt that I will stay at the W Hotel again when I come to the Verbier Music Festival next year. Breakfast is something I will miss even if I live in other cities during my time in Switzerland. Very delicious. The surrounding environment of w hotel is even more intoxicating. It is very convenient to just go to the cable car. The scenery outside the room window is like a fairyland. The hotel waiters are all smiling and enthusiastic. There are free pick-up and drop-off services at the hotel when you go to nearby places. When I encountered travel and transportation problems, the front desk staff were really enthusiastic and perfect in helping me solve many problems. It was such a great stay that I could only come back again. Ha ha

Thanks to the staff for upgrading the room for us, we can enjoy the beautiful view of Matterhorn from the terrace, which is very happy. The room is spacious, has a self-service dining area, and is fully equipped with stoves and cooking utensils. It is very suitable for skiers. The bathroom is very clean, there is a bathtub for soaking, and there is also a public swimming pool and spa. It's a pity that I didn't check-in earlier. I must come earlier next time to enjoy it. The location is excellent, only 4 minutes away from the train station, and it's easy to walk with your suitcase. It is walking distance from Gornergrat and Sunnegga stations, and there is a bus stop at the door to the Metterhorn Glacier Paradise cable car station. Breakfast is very rich and delicious. This stay is really worth the money👍🏼

The hotel is not average, the hygiene, environment, facilities and services are all good. The hotel is located on a mountain and has a good view of the air. The service was impeccable. We drove there by ourselves and gave the car keys to the waiter. Our luggage was delivered directly to the room. The car was parked for us and the hotel kept the keys for us. The front desk of the hotel helped upgrade the room, and the bathroom in the room has a steam room. The breakfast in the hotel is also quite good. I’ll come back next time if I have the chance.

We had an absolutely wonderful stay. Room was clean, spacious and very comfortable. Very near the zermatt train station, just opposite of Macdonald’s. Breakfast had a good selection. Housekeeping would check in on you and offer free chocolates. The only feedback I have is the room didn’t provide English instructions on how to dial the concierge so I had to walk down to request for items.

The room is very big, on the top floor, and has no balcony. (There are balconies on the lower floors, but the hotel says they are higher-class rooms.) We asked to change to a room with a balcony, and we were shown a balcony room in the annex building, which was obviously much smaller and had a bad view, so we stayed in the original large room on the top floor of the main building. After living there, we found that it didn't matter whether there was a balcony or not. A large room was better, and the luggage could be spread everywhere, and you could see the panoramic view of the Matterhorn with a very good view by opening the window. The front desk was very patient with me, and the other front desk staff were also very friendly. The concierge was very professional and provided suggestions for various routes every day. We improved the daily route according to her suggestions, which was very accurate. The best thing was the open-air bathing pool, with a water temperature of 36 degrees, and the Matterhorn was right above our heads. In addition, the hotel has a free shuttle bus parked outside the station, which can be picked up at any time when you arrive, which is very convenient.

The business trip environment is good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good

This time I booked two Matterhorn rooms for two nights with my three children. I think the decoration style of the hotel is classical and natural. It is perfectly combined with modern facilities without any sense of inconsistency. The waiters are gentle, patient and considerate. It is the best choice to appreciate the Matterhorn!

Temporarily change the itinerary and take a hot spring by car. The hotel has a hot spring experience, do not need to go out, the old five-star hotel, the service is very good, the bedding is also comfortable. In the same price hotel, the cost is higher, to give a breakfast, croissant, pancake is very delicious. The front desk service was very good, we arrived at 11:00 in the morning, found a room, let us stay in advance, very good, come to the hot springs, then recommend the experience!

Generally acceptable!