5-Star Hotels in Red Sea Governorate, Egypt

it's a fabulous staying there, the reception manager a gentle man received me well, he said I hoped you would come again, this is your family stay, we will wait you again, it's a life.time memory. my stay there there was only one Chinese family in the whole hotel, I felt so honored. it's a magic and gorgeous country and hotel. thanks! if chances, I would visit there

Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen. You can't get better view than Pickalbatros Citadel ever. I met a serious problem in check in after the cheerful welcoming form every one of stuff. The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com . Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me. Thank trip.com & Pickalbatros Citadel. I will come again for sure, and my next reservations will be by trip.com as a trusted site.

The room conditions are very average, the food is mainly based on Egyptian food culture, the highlight of the hotel is that the corals on the beach are very beautiful, you don't need to go out to sea for snorkeling, you can walk to snorkel and see turtles and dugongs, the price of Ctrip is a bit expensive, it is not recommended to place an order with Ctrip

The hotel is located in Soma Bay on the Red Sea, more than 40 kilometers from Hurghada Airport, not the majority of people living in Hurghada and Marti Bay. This position has advantages and disadvantages: the disadvantage is that there is no supporting business, there is no business to buy, no way to take a taxi, only the hotel car (no expensive); the advantage is quiet, the entire bay only Westin, Sheraton, Kempins Base and a diving club, so the beaches on the other side are European and American foreigners, did not see other Chinese. The Westin’s beach is far from the hotel and the hotel will be transported with the shuttle bus, so it is inconvenient to play with the sea. But we went to the Westin golf course, which was great. The facilities of the hotel are of course good, the building is renovated and the room pool gym breakfast, etc. are top notch. But I have to spit on the service. When checking in in the lobby, the attitude of the front desk was polite on the surface, but the room for us was particularly bad. I specially booked the golf sea view room and gave it to the far side. Since Soma Bay has not been fully developed, it is now undergoing major construction, giving me only 200 meters of work space in the room, which seriously affects the landscape and rest. I suggested that I had to change a room. The front desk lady was very reluctant to say that there was no sea view room. Then I insisted on asking, only to say that there was only a lower floor facing the room on the edge of the atrium pool. Later, when I was playing, I was close to the original room and found that there was no one in the area. If I stayed, I was the only one who lived near the construction site. After returning, I complained to Ctrip, and the hotel actually told us that Ctrip had changed the room. The sea view room has been upgraded to a pool room. The room service is basically not available. The service during the meal is also normal. After pouring the coffee, even if you add milk and sugar, you will walk away without much attention.

The hotel on the Red Sea has complete facilities, very suitable for families and children, and the service attitude is also very good. The transportation is a bit inconvenient. If you take a taxi online to go to the airport, you will only receive orders and then ask for a ridiculous price. You will have to pay at least three times the price.

I believe the Meraki hotel is allegedly the No. 1 party central hotel in Hurghada. They have a great entertainment team who makes sure there are endless parties. The staff is always attentive and offers great help when needed. There’s one special person who I MUST give a special shout out to, and that’s Naglaa from the wellness and spa team, she is always smiling and serving an incredibly welcoming energy and has been the kindest to us. Others incredible staff includes Osama from front desk; Shady from the Munchery buffet; and Dasha from the entertainment team too. My favorite spot in the whole hotel is definitely the shisha tent, all of their staff were extremely nice, polite and efficient. The only side note I have is the Greek restaurant, although the staff there is attentive, the food can also use an upgrade, other than that, I would love to come back to this hotel in the future, perhaps with a bigger group so we could enjoy the parties more.

Most of them are European and American families. If you are traveling with children, I recommend staying here. You must order three meals a day to ensure satisfaction. Children can have fun. There are also children's programs in the evening. If you are not on a long vacation, there is no need to stay in this type of hotel just to visit the Red Sea water project. Facilities: The hotel has many restaurants, buffet restaurants and reservation restaurants. Some people say that they cannot make a reservation for the seafood restaurant, which is possible. Other restaurants are also good. Environment: I am very satisfied with the environment and supporting facilities. Although I don’t like to go to the swimming pool in the afternoon sun, I like to get up early for sunrise and the beach after sunset. Service: The habit of tipping is what Egyptian waiters expect now. My suggestion is that if you are satisfied with their service, about one dollar is fine. They will be very happy and positive. You will also get more positive and friendly service.

Very relaxing hotel for vacation. The beach is full of white people lying in the sun. It seems that most of them are middle-aged and elderly. The waiters are very good at service. There is a great snorkeling beach next door. There are many fish and corals on the seabed. It is really not much different from going out to sea.

During our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured. The Good - The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids. - The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience. The Not-So-Good 1. Questionable All-Inclusive Facilities & Timings The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included. Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions. 2. Artificially Prolonged Queues Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules! 3. Staff Attitude & Service Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front. - Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience. - More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark. - Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety. - Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience. While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.

This chedi is really not recommended! The air conditioner in the room jumps out sometimes. The bathroom design is extremely leaky and poorly planned. The shower room is extremely small and the water pressure is very low. Taking a bath is very uncomfortable. The housekeeping is also a mess. New dental kits and cotton swabs are not placed in the room. The twin room is obviously for two people. There is only one pair of slippers and I don't know what it means. The public area of ​​the hotel is also very small. You can visit it in ten minutes. The service is not up to par. A hotel that costs almost 3,000 a night is really not worth it.