5-Star Hotels in Kanagawa Prefecture, Japan

Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards

We had a lovely stay at Yokohama Bay Hotel—the location was fantastic, with beautiful views of the bay and easy access to nearby attractions. The staff were friendly and helpful, and the room was clean and comfortable. The hotel does show some signs of age, but it didn’t take away from the overall experience. The only minor downside was the gym, which was quite small and had limited equipment, along with unusual operating hours. That said, if you’re not relying on fitness facilities, this hotel is a great choice for a relaxing stay in Yokohama!

Luckily this onsen hotel has a Family Mart right next to it. Everything there is clean. Onsen on 6/F is also very clean, loved it very much. The best part was to bring my family to the Yunessun swimming facility right across the road. Free entry if you get tickets from the hotel front desk.

The room was typical for an established five-star hotel, quite conventional. Their strict adherence to rules was almost obsessive-compulsive. I moved the bed against the wall because I had my child with me, but housekeeping would consistently restore it to its original position every day. Then there was the enigmatic tissue box, always placed on the floor between the two beds. I'd move it, only for it to be returned to the exact same spot the very next day. The location wasn't particularly convenient either; there were very few convenience stores nearby, requiring a walk of over five minutes. Given the choice, I'd likely opt for Tokyu next time.

The hotel's sky pool was advertised as a highlight, but I didn't bring my swimwear so I couldn't use it. I tried to just look around, but the front desk informed me guests could only view it from outside. From what I could tell, it didn't even seem to be an infinity pool. The room itself, however, was great. There's a convenience store on the second floor, and a Blue Bottle Coffee shop conveniently located right next to the lobby on the first floor. Unfortunately, I hadn't done enough research and ended up missing the Yokohama Fireworks Festival, which was a real shame.

I love this hotel! From the moment we were ushered in from the shuttle coming via Odawara stn, the hotel felt very welcoming. Reception was a large open table that is not your typical hotel reception that feel too formal. we were first brought to the lower bar seating area where it’s comfy sofa seating. Check in took awhile as many guests were received from the hotel shuttle bus (25-30 seater). Staff always check in with us on the progress while we waited. Room came with private onsen though I hope it could have been the natural spring water instead of tap. Love the huge room size thats great for little kids to run around, met my standard of cleanliness as well. Breakfast adequate but not a huge spread which I find pricey at 3900 yen. Some bread, fried jap style fish, somen, cold appetisers, veg dips, fruits, around 6-8 hot dishes including omelette and poached eggs. Yet a lot of drink choices fr milk, soy, juices, teas, etc. we had the set dinner 18000 yen and 15000 yen as both of us had diff menus. Was a 3-4 course dinner, nothing out of this world and we didnt want the hassle of walking out to find food. This was one hotel we found many singaporeans (we are one too) as breakfast and dinnertime in resto is when we started noticing the accents. Nearby is a 7-11 nearby around 300m by foot if you feel peckish in middle of the night. Very pleasant stay, like that they provide mpv service to and fro gora station that would be most main boarding point to other attractions, mind that it runs till 6pm so any later you can take the Hakone Tozan bus which brings you to the pizza resto just a short 50m walk from hotel main road.

Location: Right next to K Arena, which is super convenient if you're attending a show. The soundproofing is also excellent. I stayed for two days, and even with performances happening both days, I couldn't hear a thing, so you can definitely rest assured about that. It's very close to Yokohama Station and SOGO, just a short stroll away. Minato Mirai is about a 30-minute walk. Facilities: Having just opened in 2023, everything is brand new. The lobby is a tad on the smaller side, and only having two restaurants feels a bit limited. While the breakfast selection isn't vast, everything tastes great, and the freshly baked quiches and croissants are a major highlight – highly recommended! Service: The front desk and concierge staff were all young and incredibly polite; absolutely nothing to fault there. The only thing I found puzzling was that housekeeping finishes at 5 PM, meaning room cleaning isn't possible afterward. Is even a 5-star hotel cutting corners like this?

Our room was incredibly spacious and spotless, a rare find for a hotel in Japan. We stayed for two nights, and the generous layout of the room made our stay exceptionally comfortable. The location is fantastic: there are two convenience stores right downstairs, and Nihon-odori Station (Exit 4) is only about 500 meters away – a straightforward walk, even with luggage. We also enjoyed the cozy coffee shop near the subway entrance. What's more, the hotel is within easy walking distance to the port, and you can even stroll to the Cup Noodle Museum.

I had high expectations because I thought about it for a long time and decided. Since it was all-inclusive for drinks, snacks, and two meals, there was nothing to pay other than the accommodation tax. However, when I tried to clean up the towels I had left in the room, there was a lot of hair and bug remains, which was a bit unpleasant. Also, food got on the pink scarf worn around the waist of the child's yukata, so it couldn't be used. Other than that, the dining service, public bath environment, and dinner food and beverage service were really good.

It is one of the best hotel ever visited, the location is great, near to Gora station, direct bus to Gotemba premium outlet, the room is nice and clean with personal onsen, there are 3 private onsen can be used freely if available. There are even hand grind coffee equipment in the room for you to make coffee. Snack, drink, beer and all beverages are free. Their breakfast and dinner are outstanding, the dinner is 8 course cuisine, take almost 2 hours to complete. Highly recommended. Of course all the services come with a price of almost 40000 yen per person per day, but is really worth it. Will stay in the hotel again if revisit Hakone.