5-Star Hotels in Gyeonggi-do, South Korea

Good location next to many coffee shops, restaurants and convenience stores unfortunately no metro station near

When I entered the ground floor of the hotel in the first day , the staff did not talk and I said I was for check in. The staff asked for my passport , name….then asked how many day would I stay. The conversation was about 7 to 10mins, I answered all questions and the staff said ‘you can go to the lobby floor by the lift and do the check in’. As my first time to this hotel , I supposed they were processing my check in but the time was just spent for doing something unrelated matters and I needed to further spend time again by asking the same questions in the lobby floor during the check in . Looks like the staffs thought they were the security guard. I suggested they should let the guest know that where the check in area is to avoid wasting both the times. Furthermore if people came back to the hotel from outside the staff of the ground floor would stare on the people without saying anything. Surprised what the customer service there. I would commend the staff in the breakfast area , they showed polite and efficient when handling the matters.

We stayed at the residence side and I must say it is one of the best, if not the best hotel we’ve ever stayed in on all of our travels. Very spacious, clean and NEW!!! All the staff members were very attentive, especially the manager for the WiFi support was courteous and responsive. I would highly recommend this hotel for quality, service and value for the money. Having the 24-hr CU (mini mart) in the 1st floor of the hotel was very convenient. Special shout out to our housekeeping staff, who went above and beyond to make our stay comfortable and enjoyable. Just few minor suggestions to the hotel management: 1. Don’t need a calendar, but do need clocks in the living room and the bedroom. 2. Need a trash can in the kitchen/dining table area. 3. Would be good to have a small dish rack, since guests are required to do the dishes 4. The sliding door from the master bedroom to the showers flaps around when closed if the heater or air is on. Needs to somehow stabilize it, it doesn’t make noise trying to sleep. With just few minor improvements it would be a “perfect” place to stay!

It was recently built, so the quality of the facilities was good. The location was also good because it had a good view of the surrounding sea. However, the breakfast was the worst. They served a plate with a few vegetables and cold eggs, and the quality of the bread was worse than factory bread. The coffee, which came in a thermos with espresso and hot water, was also poor. If they were going to serve like this, I think they shouldn't have served breakfast. Or, they should have simply served salt bread and coffee on the basement floor.