My experience at Princesa Garden was beyond my expectations.
To be honest, I was a bit worried at first because I had read a review saying the resort wasn’t nice and had many issues, especially due to ongoing renovations. But when we arrived, I was pleasantly surprised—it was actually very nice!
The resort was clean, the staff were incredibly accommodating and helpful, and the overall atmosphere was relaxing. The food was great—yes, it was a bit pricey because of the added VAT and service charge, but it was delicious, so it was worth it.
Overall, I would definitely recommend this place! 😊
Excellent customer service, starting from Front Office Desk and assistants, Breakfast staff and Pool/Beach assistants. Everyone was very accommodating, e.g. arranging transportation at the very last minute. always extend beyond what we asked. Plenty of amenities from gym/game room to beach activities. Pool and beach area were well maintained, clean everyday. Would book again and recommend to friends.
We absolutely love this hotel and we have been here two times in the last 4 months. Location is prime, rooms are big and well maintained. Sea view is breathtaking. Food is good quality, although variety could be expanded. Coordination for diving may not always be too easy.
During the National Day of China, this hotel is still off-season from Monday to Thursday. There are only 6 rooms each with 3 rooms. The hotel has direct access to the beach, and snorkeling tools are available at any time to find small fish. The hotel also has canoes for free to play for 15 minutes and get tired
My husband and I celebrated our second year anniversary at Cauayan. We considered other resorts but we have definitely made the right choice. The island is just breathtaking! We were greeted with a warm welcome by the hotel staff and were escorted to our beautiful villa. My husband arranged a private tour of El Nido islands, where we ended up visiting about 7 spots with our guide even acting as our photographer (he took fantastic photos and videos too). In terms of food, the buffet breakfast offered a wide array of food selection. For lunch / dinner, we enjoyed all that we ordered (though some are really very spicy, so take note). The bar staff can concoct amazing drinks as per your mood & whim. I particularly enjoyed the spa and wished I booked a much longer massage. Our stay at the island became so much more meaningful when we witnessed hawksbill sea turtles being released to the ocean….As amazing as all these are, the best part of our stay in Cauayan is the friendly and customer focused staff. They prioritize the customers’ needs, always have a smile on their faces and have just made our stay in El Nido a memorable one. Thank you Cauayan and we will surely return for another amazing experience at your island!
Great stay. Unfortunately the pool and bar were closed due to maintenance but this did not affect our stay at all. Jude our butler was amazing and the breakfast to our room was out of this world. Bottle of wine and an anniversary cake for my husband and I. They did not leave out the kids, they made sure they had sweet little treats too. Definitely recommend this hotel.
The resort was on an isolated island. Took 20-min car ride from the airport and 45-min boat ride from the port to the island. Our room was supposed to be ocean view, just right behind the sunrise villas. Unfortunately, the trees have grown high & hardly can we see the ocean. So best to go to the beach and enjoy the sceneries there. Not worth paying extra, unless it's sunset villa. Breakfast was acceptable, but in-room dining service need improvement. Especially, the cleaning up part. The swimming pool is under maintenance and I thought seafood & sashimi would be good, but nope, which is a bit extra disappointing. However, the general experience was good since the staffs are very nice and polite. We received different types of local snacks daily and turned out the kitchen made Filipinos food better than international ones. For morning hiking to Eagle Point, it's not really worth it, unless you have a drone to have 360-degree view. Intended to rate 3.8/5, but I got to see the sea turtle so 4/5 ~
The service was exceptional, very attentive and helpful. From the first moment they were concerned about us and helped us with the transfer to get to the hotel and go to the airport. Service was 10/10. The only drawback is the distance from the port, but it is worth it to enjoy this wonderful hotel.
Very Good
15 reviews
8.8/10
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GGuest UserMy experience at Princesa Garden was beyond my expectations.
To be honest, I was a bit worried at first because I had read a review saying the resort wasn’t nice and had many issues, especially due to ongoing renovations. But when we arrived, I was pleasantly surprised—it was actually very nice!
The resort was clean, the staff were incredibly accommodating and helpful, and the overall atmosphere was relaxing. The food was great—yes, it was a bit pricey because of the added VAT and service charge, but it was delicious, so it was worth it.
Overall, I would definitely recommend this place! 😊
KKaliannaThe resort was on an isolated island. Took 20-min car ride from the airport and 45-min boat ride from the port to the island. Our room was supposed to be ocean view, just right behind the sunrise villas. Unfortunately, the trees have grown high & hardly can we see the ocean. So best to go to the beach and enjoy the sceneries there. Not worth paying extra, unless it's sunset villa. Breakfast was acceptable, but in-room dining service need improvement. Especially, the cleaning up part. The swimming pool is under maintenance and I thought seafood & sashimi would be good, but nope, which is a bit extra disappointing. However, the general experience was good since the staffs are very nice and polite. We received different types of local snacks daily and turned out the kitchen made Filipinos food better than international ones. For morning hiking to Eagle Point, it's not really worth it, unless you have a drone to have 360-degree view. Intended to rate 3.8/5, but I got to see the sea turtle so 4/5 ~
GGuest UserExcellent customer service, starting from Front Office Desk and assistants, Breakfast staff and Pool/Beach assistants. Everyone was very accommodating, e.g. arranging transportation at the very last minute. always extend beyond what we asked. Plenty of amenities from gym/game room to beach activities. Pool and beach area were well maintained, clean everyday. Would book again and recommend to friends.
AAlma CMy husband and I celebrated our second year anniversary at Cauayan. We considered other resorts but we have definitely made the right choice. The island is just breathtaking! We were greeted with a warm welcome by the hotel staff and were escorted to our beautiful villa. My husband arranged a private tour of El Nido islands, where we ended up visiting about 7 spots with our guide even acting as our photographer (he took fantastic photos and videos too). In terms of food, the buffet breakfast offered a wide array of food selection. For lunch / dinner, we enjoyed all that we ordered (though some are really very spicy, so take note). The bar staff can concoct amazing drinks as per your mood & whim. I particularly enjoyed the spa and wished I booked a much longer massage. Our stay at the island became so much more meaningful when we witnessed hawksbill sea turtles being released to the ocean….As amazing as all these are, the best part of our stay in Cauayan is the friendly and customer focused staff. They prioritize the customers’ needs, always have a smile on their faces and have just made our stay in El Nido a memorable one. Thank you Cauayan and we will surely return for another amazing experience at your island!
GGuest UserThe room was large and an extra bed was added. Cleaning is very clean. Free drinking water, welcome fruit, small biscuit desserts every day (but not Chinese taste, too sweet). There is a restaurant on the island, the taste is OK, the food is salty. Breakfast is generally the same, the style is relatively small. The service is very good and everyone is very friendly. The scenery on the island is very good, you can snorkel near the beach, all kinds of fish 🐠. You can also play canoe, very good 👍. Just do a good job of sun protection. The island also provides classic routes to play, you can charter a boat, the price is much more expensive than the town, but the service is better.
YYIU CHUNGDuring the National Day of China, this hotel is still off-season from Monday to Thursday. There are only 6 rooms each with 3 rooms. The hotel has direct access to the beach, and snorkeling tools are available at any time to find small fish. The hotel also has canoes for free to play for 15 minutes and get tired
GGalaAmazing place, quite unique. The best: the staff, super helpful and always with a smile in their faces. The hotel is beautiful and the rooms are very nice, with a comfy bed and a very good bathroom. The views are breathtaking and the massages are one of the best massage i ever had! Its been great spending time in this magic place
NNadene JamesGreat stay. Unfortunately the pool and bar were closed due to maintenance but this did not affect our stay at all. Jude our butler was amazing and the breakfast to our room was out of this world. Bottle of wine and an anniversary cake for my husband and I. They did not leave out the kids, they made sure they had sweet little treats too. Definitely recommend this hotel.
MMaiteWe absolutely love this hotel and we have been here two times in the last 4 months. Location is prime, rooms are big and well maintained. Sea view is breathtaking. Food is good quality, although variety could be expanded. Coordination for diving may not always be too easy.
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