Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
The hotel is already old and needs modernization. But they're still milking tourists for money, even though they're paying. This was my last time here, because the noise is incredibly bothersome. You can hear almost everything in the room, and the insulation is very poor. You can hear your neighbor and also outside noises. Very bad.
The rest seemed great to me, and the staff was very friendly.
The hotel is well clean, organized and has a very good location inside the shopping area Catuaï. The rooms are clean with comfortable beds and have good benefits, with smart TV with Netflix and youtube. Breakfast is good, but leaves a little to desire compared to other hotels in the city
Hotel very good nothing to wish for being an Express. We love the bourbon network but not compare to a bourbon convention or others of the network... even though great hotel, very good breakfast, rooms and cleaning also, finally, in the middle of so many hotel options we always chose the independent bourbon network of all
The hotel is in a great location, very convenient to Iguazu Airport. The room is quite large and clean. The hotel garden is also very nice and the service attitude is also good.
Quiet, beyond expectation
This is a manor, you can walk in the woods, feel the chirping of insects and birds, and there may be wild animals. The location is very good, and the bird park waterfall is nearby.
In the evening, I searched and experienced a local barbecue restaurant. It was about 20km to drive to the county. The streets were clean. I wanted to stay here.
Today, I followed the guide to learn about Iguazu Falls and took a helicopter. Amazing day
O hotel era bom. Não usamos a piscina então não sei como era.
O quarto erra arrumado e limpo, assim como o banheiro, único porém é que achei o banheiro um pouco velho, e o chuveiro não esquentava tão bem, ainda bem que não estava frio.
O café da manhã era excelente, principalmente bolos e empadão.
O pessoal que atende foi bem simpático.
A localização é muito boa, colado na rodoviária e muito perto de várias outras coisas interessantes.
Very Good
123 reviews
8.8/10
Price from
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per night
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8.7/10
Very Good
GGuest UserThe hotel is good but quite old, the bathrooms are a part case, they need to modernize, and the room lighting could be better thought.
GGuest UserDo NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
MMihoutaodezhurenVery satisfied hotel, located in the batal district.
Facilities: Fully equipped, for friends who like hot tea, there is no hot water bottle in the room
Hygienic: very clean.
Environment: The surrounding environment is very good and safe. Opposite is the most beautiful Japanese park in South America, praca do japao. People walk their dogs in the park. Especially comfortable.
Service: The hotel offers a rich breakfast. It is worth mentioning that the hotel actually has free valet parking. Not all front desks speak English, but they are very friendly and welcoming.
Very recommended hotel
BBryce van de LaarBogari Hotel is a great place to stay if you want to see the Iguaçu Falls from the Brazil and Argentina sides. People on the platform comment on the high quality of the service and I would agree completely. The front desk staff answered all of our many questions with patience and good humour and definitely made our stay feel warmer. The rooms are clean and spacious (although a bit dark) and the Italian restaurant downstairs is fine (big portions). I would recommend taking a walk just down the street to visit one of the many Syrian/Lebanese restaurants for good quality, satisfying shawarma as well. The breakfast is typical of the region, with a variety of cakes, guava-based products and pao de qeijo. We spent an enjoyable late afternoon in the hot tubs on the first floor, which were a nice surprise.
CChristopherA nice property very much with a family vibe and rooms spread out across a number of villas. The room was decently comfortable but quite basic, and with some curious absences, including tissue, and glasses or mugs or a cup of any kind, for which one apparently needed to ask. The buffet, both dinner and breakfast, was ok, though a bit more focused on quantity than quality, and the breakfast dining room was much more university dining hall than luxury resort. Staff was quite friendly and welcoming, though, and a tranquil spot to spend a couple days while visiting the falls and other attractions.
GGuest UserOur stay here was lovely value for money there were many things to do here and with having a great pool and health spa this was a relaxing break. With a poolside bar and two pools one very secluded it catered for a range of individuals. Would definatly stay here again cant fault the hotel a really lovely place. The airconditioning was amazing and the staff were very professional thankyou
CChiajuIt was a bit late when we arrived, but we could still check in, but the room became 1 large bed and 1 small bed. Originally, we booked 2 single beds, and then there was no water provided in the room, but there is a small kitchen that can boil water and microwave food, which is great if you want. You can make reservations at the hotel to go to the waterfall. We participated in the waterfall and bird park and also took a boat into the waterfall. It was really fun. The price is also cheaper than buying on site.
AAttilioIt was an overall good option for what we paid. This is a VERY basic hotel, however you do get your own room, with shower/toilet, we got a 5 bed room just for one night as we just needed a place to crash on route somewhere else, so it was fine. The room has air conditioning too, which worked perfectly, and a garage for the car, so all in all we can't complain.
I would however say again that it is a hotel on the more basic end, but again, good value for money. Breakfast was also decent.
PPatrick ReasonReally enjoyed our stay. Perfect location with access to the city and having the mall in front of the hotel also super useful. The pool is a good size and decor tasteful. The fitness room could be better equipped, but still workable. Staff attentive and breakfast ample and varied. I recommend it.
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