Accueil sympathique même si on ne nous explique pas où est la piscine. Appartement très agréable avec tout le nécessaire. Le canapé lit était une horreur, même en mettant le matelas par terre. Ils sont à changer.
Sinon la piscine est super. L'hôtel est super bien placé!
A clean hotel that meets the requirements to spend a night to rest on the way to Spain. The breakfast is quite varied, they have a variety of vegetable drinks, a variety of sweet and savory foods and good coffee. The 24-hour reception is always polite and good professionals. Thanks for everything
Welcome with all the necessary information. Very beautiful room, clean, spacious and very beautifully arranged. Breakfast at €17 per adult and €750 per child, it remains expensive compared to other hotels of the same range😏
It is almost the best hotel in the area, in the city center, within a ten-minute walk from the train station and famous European churches. The hotel is very traditional, the rooms are very clean, and compared to the small rooms in many European hotels, this one is spacious. My colleagues said that their room is not exactly the same as mine, as if every room is not exactly the same. The hotel's restaurant is also authentic French food, and the order of eating is very particular, and there is a lot of wine. The bread for breakfast has a strong wheat flavor, which is very delicious and chewy. If you eat too much, your cheeks will be a little tired 😄. There are desktop fireworks for birthdays.
Dans l'ensemble nous avons passé un agréable séjour malgré quelques problèmes mais le personnel fut à l'écoute et la politique de l'hôtel commerçant. Le point négatif reste la vue que nous avions de notre chambre (aucune notre fenêtre donnée sur des murs). La literie est excellente et la taille de la chambre correcte, en revanche l'emplacement des WC peut poser problème selon la morphologie des clients. Dans l'ensemble nous avons passé un bon séjour mais je m'attendais à mieux en terme de prestations pour un 4 étoiles
First of all, I want to give this hotel a bad review.
We booked a castle bed room type. In the picture display on the Trip platform, there is a bathtub room type. We were going to live in Loire, but we saw a bathtub. Considering that there are many walks in Paris, the children can rest in the hotel that day. I chose to drive an extra hour to stay at this hotel.
But when I checked in, I found that not only a small attic room, but also no bathtub. I communicated with the hotel through the Trip platform. The reply was that the room was full on the same day and there was no other changeable. This is obviously a wrong logic. Since it shows that the bathtub room can be booked, it should be arranged, on the pretext of full room, since the order is confirmed, it shows that our agreement is established, and the result is to arrange a room type that does not meet our agreement on the spot, which is obviously not in line with the spirit of compliance advocated by Europe. This is a fraud.
I want to give Trip a thumbs up here, I have been insisting on helping us communicate with relevant agents and hotels, and finally reached a compensation agreement.
But the regrettable thing happened again. I found that the air conditioner in our room could not work. I repeatedly communicated with the hotel. The last two air conditioners had a weak wind. We opened the window to sleep a little, but there was an air conditioner buzzing outside the window, which caused me to fall asleep very late.
The next morning, another blow hit. Because I fell asleep late the first night, the child woke up at 10:30 the next morning. The hotel reminded us when we checked in. The breakfast time in the restaurant was 7-10, and the breakfast delivery service could be until 11 o'clock. We communicated with the hotel by phone at 10:45 and asked the restaurant to send breakfast to the room, but until 11:03, there was still no breakfast. Considering the need to drive a long distance to Charles de Gaulle Airport to check in, we really didn't have time to argue with the hotel. I'm so hungry to check out and leave.
The environment of the hotel is good, the so-called castle hotel, the castle is small, but the building is beautiful, there are forests and lotus ponds in the courtyard, there are small frogs on the lotus leaves, the restaurant is open, sitting in the yard to eat, watching the scenery is very comfortable. The hotel also has a small swimming pool. The hardware is good and the environment is very good. The facilities in the room are also very new and the bathroom facilities are of good quality.
The location of the hotel is on the half-mountain side of Tour, the Loire River is under the mountain, and the old town of Tour is also under the mountain, about3.5 kilometers away. Driving down the mountain, you can locate the church of Tur. After the evening, you can park your car in the parking lot between the church and the castle. It is free. There are various restaurants on the side street. There is also a Carrefour open until 10 pm. The street restaurant has French Italian and Syrian dishes. French food is more troublesome. It is not very troublesome to speak French. The price per person is about 20 euros. If you want insurance, go to eat simple Turkish barbecue.
I would like to take this opportunity to express my deep respect and praise to all the staff and management of our hotel. With their excellent service and meticulous care, they have created a hotel environment with beautiful environment and complete facilities for us.
First of all, I would like to praise the hotel's environmental design. Whether it is the luxurious decoration of the lobby or the warm layout of the guest rooms, it reflects the designer's unique vision and superb skills. Every detail is full of artistic sense and life breath, making people feel as if they are in a quiet and comfortable world.
Secondly, I would like to praise the hotel's cleaning work. Whether it is the cleanliness of the public areas or the cleanliness of the guest rooms, it reflects the hard work and professionalism of the cleaning staff. They use practical actions to ensure the hotel's hygiene standards and provide us with a clean and comfortable living space.
Thirdly, I would like to praise the hotel's service quality. Whether it is the warm reception at the front desk or the thoughtful and meticulous room service, it reflects the professionalism and service awareness of the hotel staff. They interpret the service concept of ”customer first” with practical actions and bring us a feeling of being at home.
Finally, I would like to praise the hotel's management team. While ensuring the operation of the hotel, they always focus on improving the quality of service and environment. Their wisdom and decision-making have provided us with a high-quality accommodation environment.
Here, I would like to express my sincerest gratitude to them. Their efforts and achievements have not only enhanced the reputation of our hotel, but also brought a pleasant accommodation experience to each of our guests. Let us look forward to their more wonderful performances in the future.
Near Gallia in Strasbourg, about 200 meters from the tram station and about 10 minutes walk from the cathedral. Convenient
The room is very clean and the breakfast is a typical Western breakfast
The disadvantage is that there are not enough charging ports, or it is in a place where it is difficult to plug in
Nice room, new decoration, nice bar and restaurant, free parking
Very Good
76 reviews
8.5/10
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BBeijingleiyuFirst of all, I want to give this hotel a bad review.
We booked a castle bed room type. In the picture display on the Trip platform, there is a bathtub room type. We were going to live in Loire, but we saw a bathtub. Considering that there are many walks in Paris, the children can rest in the hotel that day. I chose to drive an extra hour to stay at this hotel.
But when I checked in, I found that not only a small attic room, but also no bathtub. I communicated with the hotel through the Trip platform. The reply was that the room was full on the same day and there was no other changeable. This is obviously a wrong logic. Since it shows that the bathtub room can be booked, it should be arranged, on the pretext of full room, since the order is confirmed, it shows that our agreement is established, and the result is to arrange a room type that does not meet our agreement on the spot, which is obviously not in line with the spirit of compliance advocated by Europe. This is a fraud.
I want to give Trip a thumbs up here, I have been insisting on helping us communicate with relevant agents and hotels, and finally reached a compensation agreement.
But the regrettable thing happened again. I found that the air conditioner in our room could not work. I repeatedly communicated with the hotel. The last two air conditioners had a weak wind. We opened the window to sleep a little, but there was an air conditioner buzzing outside the window, which caused me to fall asleep very late.
The next morning, another blow hit. Because I fell asleep late the first night, the child woke up at 10:30 the next morning. The hotel reminded us when we checked in. The breakfast time in the restaurant was 7-10, and the breakfast delivery service could be until 11 o'clock. We communicated with the hotel by phone at 10:45 and asked the restaurant to send breakfast to the room, but until 11:03, there was still no breakfast. Considering the need to drive a long distance to Charles de Gaulle Airport to check in, we really didn't have time to argue with the hotel. I'm so hungry to check out and leave.
The environment of the hotel is good, the so-called castle hotel, the castle is small, but the building is beautiful, there are forests and lotus ponds in the courtyard, there are small frogs on the lotus leaves, the restaurant is open, sitting in the yard to eat, watching the scenery is very comfortable. The hotel also has a small swimming pool. The hardware is good and the environment is very good. The facilities in the room are also very new and the bathroom facilities are of good quality.
The location of the hotel is on the half-mountain side of Tour, the Loire River is under the mountain, and the old town of Tour is also under the mountain, about3.5 kilometers away. Driving down the mountain, you can locate the church of Tur. After the evening, you can park your car in the parking lot between the church and the castle. It is free. There are various restaurants on the side street. There is also a Carrefour open until 10 pm. The street restaurant has French Italian and Syrian dishes. French food is more troublesome. It is not very troublesome to speak French. The price per person is about 20 euros. If you want insurance, go to eat simple Turkish barbecue.
GGuest UserThe room was in line with expectations, close to the river, and in a great location. It rained on the day of check-in, and the front desk lady kindly suggested that we could order takeout and have it delivered to the front desk, which was polite and professional
EElsa_Lee25 mins walk to Cathedral. Parking is challenging except for small cars in a secure hotel parking lot for €12 per stay. Local craft beer bistro (Le Croque Bedaine on 153 Rue Colbert) - super friendly owners who are car enthusiasts (Porsche & Japanese sport cars). Nice bar snacks with happy hour till 8pm.
GGuest UserAccueil sympathique même si on ne nous explique pas où est la piscine. Appartement très agréable avec tout le nécessaire. Le canapé lit était une horreur, même en mettant le matelas par terre. Ils sont à changer.
Sinon la piscine est super. L'hôtel est super bien placé!
GGuest UserThe structure certainly needs a restructuring especially the bed there is a sleeve to the center I failed to sleep ... near the center 15 minutes walk there is the possibility of parking in the surroundings of the apartment alone from 18:00 to 09:00am cmq they book year the interior parking at €10 per day
AAnonymous UserNear Gallia in Strasbourg, about 200 meters from the tram station and about 10 minutes walk from the cathedral. Convenient
The room is very clean and the breakfast is a typical Western breakfast
The disadvantage is that there are not enough charging ports, or it is in a place where it is difficult to plug in
HHemelrykProbably the nicest, classiest hotel I’ve ever stayed in. Couldn’t fault it at all. The perfect quintessential French Chateau experience. And dog friendly!!! And the price of the room was so affordable. Would 100% recommend this hotel
MManuelStaff was super nice and room was modern and minimal. I loved it.
Breakfast is great.
Only disappointment was the gym. The weightlifting machine was practically unusable
AalrightVery good hotel, the room is large, the hotel is relatively new, the receptionist is very warm. Hotel parking is free and spacious.
In front of the hotel is a pizza shop, not far from the Olezi supermarket. According to the 30-minute drive from Champagne, it is a good place to rest.
Breakfast is generally lacking in vegetables.
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