Nice hotel, clean and well kept, the staff are also really helpful, it’s in a good location in terms of being central and close to town, however is near a busy road so you do hear the cars, not majorly so, but you’re definitely aware. It had a small well equipped gym, what you’d expert for a hotel one, and the restaurant/lounge area was nice, I didn’t have any food but the coffee was good. Overall a good hotel at a decent price, I’d stay there again.
We booked a cosy double for two nights in February. The first room we were given on the ground floor was not clean, it looked like it hadn’t been cleaned prior to our check in. The reception staff quickly changed our room which was much better. The general facilities were good, good bar service, pool / gym area was good. Only downside was the sauna wasn’t working.
We would recommend the hotel due to its excellent location, beautiful communal areas and grounds. Opting for a higher price room, overlooking the front of the property would be our choice if we stay again.
I have used this place a few times for groups. This time they really fell short. There is no one in charge. Very difficult to speak to a manager.
Issues with the restaurant. Short staffed. Food was too salty. Soya sauce based dishes were not edible. No one asked when sent back unfinished if there was an issue. Only robots delivering food and very inexperience staff. Couldn't order more drinks in good time. Breakfast is buffet and is very basic. Ok. It is clean. However, for £250 a room I think that it is overpriced. Thank goodness for Trip.com much better rate 2 days before the event. Baths do not drain. Taps and fittings are loose or not finished properly.
Poor customer service overall, despite having 5 rooms in our group and dinner for 10. Said they would call me back. Which they have not. That was after speaking to a man who said that he was not the manager, had only worked there for 8 weeks, yet told me that I was not familiar with the service industries! Such a shame. Will have to find somewhere else next time. Not a hint of a smile or an apology or anything to say that he would feed back. 🤷
The casa is a very nice hotel to stay in. Check in quick and efficient and courteous staff as always. Plenty of parking spaces on site.
Room has air conditioning and a good bath room with power shower. Tea and coffee available with a mini fridge for milk and water included.
We had booked breakfast but completely forgot breakfast finished at 9am on a monday.
I'm hoping that maybe next time we may be able to use this feature. Though to be fair we should have ordered to the room the night before for a small £5.
A enjoyable stay nothing more to add.
Lovely location, (pretty village) lovely grounds and impressive entrance. However, we weren’t in the main hotel. The room was large but old fashioned. The roof sloped at the sides which we banged our heads on several times. The window was small which made it stuffy and it was very dark, no main light in the bedroom only lamps. Bed was king size and comfortable. The room and bathroom was clean. We used the restaurant once for dinner and we had 2 breakfasts and the food was nice and reasonable priced. Breakfast was self service (as ours was included) with a good and plentiful variety. The staff were friendly and helpful but professional. We didn’t use the pool in the end as it meant going outside and back inside, as our room was not connected to a covered route to the pool.
Nothing really to complain about but we did expect the room to be a bit more luxurious. Slightly overpriced for the room. I expect the price was based on the available amenities.
The room was a little musty, like someone had smoked in there, I asked for a key to open the window, I had to go down and fetch this myself (it was 1am) and the window still did not open.
Nice drinks tray, with nice biscuits and twinnings tea! Heater in the room works well.
Definitely in real need of refurbishing!!.
Breakfast was like entering a different hotel, attentive and friendly staff, no stale smell, food was fresh and had a good selection. Coffee was nice.
Awesome 1 night stay over, used the gym facilities in this occasion and were of an excellent standard all round. As always, cannot praise the staff enough and the beautiful room once again! 10 out of 10 ☺️
The location is very convenient. We arrived at London Heathrow Airport in the evening and then took the bus to York. This location takes about 3 hours from London. It is very convenient to have a rest and sleep next to the highway and then drive up in the morning.
The hotel environment is very good, clean, free parking, breakfast is OK, and the price is very attractive.
I didn't book the old hall, but this one is really good. The cleanliness and comfort of the room is my most important. The decoration is red classical style. There is a wedding atmosphere under the floor.
Well located quiet environment but no reception staff to help customers check in and check out because reception is linked to bar.
Door lock wasn’t okay in my room which left my room half open for the whole day. Charging 5pounds per day for parking to customers is to me a bad idea
Very Good
111 reviews
8.4/10
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8.1/10
Very Good
GGuest UserI have used this place a few times for groups. This time they really fell short. There is no one in charge. Very difficult to speak to a manager.
Issues with the restaurant. Short staffed. Food was too salty. Soya sauce based dishes were not edible. No one asked when sent back unfinished if there was an issue. Only robots delivering food and very inexperience staff. Couldn't order more drinks in good time. Breakfast is buffet and is very basic. Ok. It is clean. However, for £250 a room I think that it is overpriced. Thank goodness for Trip.com much better rate 2 days before the event. Baths do not drain. Taps and fittings are loose or not finished properly.
Poor customer service overall, despite having 5 rooms in our group and dinner for 10. Said they would call me back. Which they have not. That was after speaking to a man who said that he was not the manager, had only worked there for 8 weeks, yet told me that I was not familiar with the service industries! Such a shame. Will have to find somewhere else next time. Not a hint of a smile or an apology or anything to say that he would feed back. 🤷
GGuest UserLovely location, (pretty village) lovely grounds and impressive entrance. However, we weren’t in the main hotel. The room was large but old fashioned. The roof sloped at the sides which we banged our heads on several times. The window was small which made it stuffy and it was very dark, no main light in the bedroom only lamps. Bed was king size and comfortable. The room and bathroom was clean. We used the restaurant once for dinner and we had 2 breakfasts and the food was nice and reasonable priced. Breakfast was self service (as ours was included) with a good and plentiful variety. The staff were friendly and helpful but professional. We didn’t use the pool in the end as it meant going outside and back inside, as our room was not connected to a covered route to the pool.
Nothing really to complain about but we did expect the room to be a bit more luxurious. Slightly overpriced for the room. I expect the price was based on the available amenities.
GGuest UserThe room was a little musty, like someone had smoked in there, I asked for a key to open the window, I had to go down and fetch this myself (it was 1am) and the window still did not open.
Nice drinks tray, with nice biscuits and twinnings tea! Heater in the room works well.
Definitely in real need of refurbishing!!.
Breakfast was like entering a different hotel, attentive and friendly staff, no stale smell, food was fresh and had a good selection. Coffee was nice.
GGuest UserWe booked a cosy double for two nights in February. The first room we were given on the ground floor was not clean, it looked like it hadn’t been cleaned prior to our check in. The reception staff quickly changed our room which was much better. The general facilities were good, good bar service, pool / gym area was good. Only downside was the sauna wasn’t working.
We would recommend the hotel due to its excellent location, beautiful communal areas and grounds. Opting for a higher price room, overlooking the front of the property would be our choice if we stay again.
GGuest UserAwesome 1 night stay over, used the gym facilities in this occasion and were of an excellent standard all round. As always, cannot praise the staff enough and the beautiful room once again! 10 out of 10 ☺️
GGuest UserThe casa is a very nice hotel to stay in. Check in quick and efficient and courteous staff as always. Plenty of parking spaces on site.
Room has air conditioning and a good bath room with power shower. Tea and coffee available with a mini fridge for milk and water included.
We had booked breakfast but completely forgot breakfast finished at 9am on a monday.
I'm hoping that maybe next time we may be able to use this feature. Though to be fair we should have ordered to the room the night before for a small £5.
A enjoyable stay nothing more to add.
GGuest UserNice hotel, clean and well kept, the staff are also really helpful, it’s in a good location in terms of being central and close to town, however is near a busy road so you do hear the cars, not majorly so, but you’re definitely aware. It had a small well equipped gym, what you’d expert for a hotel one, and the restaurant/lounge area was nice, I didn’t have any food but the coffee was good. Overall a good hotel at a decent price, I’d stay there again.
CChau yuiThe location is very convenient. We arrived at London Heathrow Airport in the evening and then took the bus to York. This location takes about 3 hours from London. It is very convenient to have a rest and sleep next to the highway and then drive up in the morning.
The hotel environment is very good, clean, free parking, breakfast is OK, and the price is very attractive.
张张I didn't book the old hall, but this one is really good. The cleanliness and comfort of the room is my most important. The decoration is red classical style. There is a wedding atmosphere under the floor.
麗麗瓊The room is very large and has an aristocratic style, but there is no heating, so it is very cold. Maybe the house has historical value, so the maintenance fee should be quite high. It can only be used to take care of the room, but the garden is so big and the roses are so beautiful.
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