Stayed for a night and will definitely be back next time. Room has great sound proofing and is modern, clean and spacious and we had a great view of Harrogate from the window. Brekkie was generous with lots of warm dishes and there’s an option to order from the menu as well. Walking distance to everything. Highly recommend!
I’ve extended my stay as I’m enjoying my room. It’s a great hotel, fantastic location, spacious and clean. Breakfast is fab. I’m not understanding any of the negative reviews?! It is a 20 min walk from the station but that’s because most of the attractions are a 15 minute walk from the station anyway! I would definitely book here again.
Room wasn't hoovered or dusted.co webs everywhere and bits all over the floor..coffee machine in the room didn't work.bathhroom radiator didn't work and water was cold so could have a bath or a shower.
Lovely place to stop on a long journey. Perfectly positioned for long drives where you need a break.
Very clean, really like that each room has a bath.
Breakfast is excellent and they have a nice bar for lunch and work meetings.
Stopped here several times, flexible about arrival time.
I had a pleasant stay at this hotel during my visit to York.
The room was clean and stylish, offering a comfortable and relaxing atmosphere. One of the biggest advantages was the hotel’s convenient location. York is a compact city, and from the hotel, it was easy to walk to the city centre. This made it incredibly convenient to return to the hotel for a short rest before heading out again.
The complimentary coffee and croissants provided were not only delicious but also very convenient, especially for a quick breakfast or snack. Additionally, the staff at the front desk were exceptionally friendly and responsive, promptly addressing any questions or requests I had.
That said, there were a couple of minor inconveniences. The laundry facilities seemed poorly maintained, which might be an issue for longer stays, though it wasn’t a significant problem for my two-night visit. Another issue was that all the power in the room was controlled by the keycard, and alternative cards couldn’t be used. This meant that every time I left the room, all power, including charging devices or heating, was turned off. It was a bit inconvenient, especially during colder weather.
Overall, despite these minor drawbacks, I enjoyed my stay and would recommend this hotel for its excellent location, clean rooms, and helpful staff.
I looked up York Hotel on Ctrip and accidentally stayed in this treasure hotel. From the appearance of the entire hotel, the lobby, the corridor, to the room, everything is impeccable. The breakfast is also great. You can choose from a variety of types such as full English breakfast, which is cooked to order. I really love it. I am willing to come to York again for this hotel.
The location is good and a walking distance to key places of interest. The room were clean and services were good. However, there is need to improve where dinner is served as it is just like in the reception area with chairs and tables not meant for dinner. The first day looked like there was less preparation for guests as other guests together with us were frustrated after making orders only to wait too long to be told that the choice was not available. Otherwise the staff are sociable and ready to help and serve.
It was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast.
However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable.
Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect.
The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead.
In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.
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CClaytonIt was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
JJennieI’ve extended my stay as I’m enjoying my room. It’s a great hotel, fantastic location, spacious and clean. Breakfast is fab. I’m not understanding any of the negative reviews?! It is a 20 min walk from the station but that’s because most of the attractions are a 15 minute walk from the station anyway! I would definitely book here again.
GGuest UserI had a pleasant stay at this hotel during my visit to York.
The room was clean and stylish, offering a comfortable and relaxing atmosphere. One of the biggest advantages was the hotel’s convenient location. York is a compact city, and from the hotel, it was easy to walk to the city centre. This made it incredibly convenient to return to the hotel for a short rest before heading out again.
The complimentary coffee and croissants provided were not only delicious but also very convenient, especially for a quick breakfast or snack. Additionally, the staff at the front desk were exceptionally friendly and responsive, promptly addressing any questions or requests I had.
That said, there were a couple of minor inconveniences. The laundry facilities seemed poorly maintained, which might be an issue for longer stays, though it wasn’t a significant problem for my two-night visit. Another issue was that all the power in the room was controlled by the keycard, and alternative cards couldn’t be used. This meant that every time I left the room, all power, including charging devices or heating, was turned off. It was a bit inconvenient, especially during colder weather.
Overall, despite these minor drawbacks, I enjoyed my stay and would recommend this hotel for its excellent location, clean rooms, and helpful staff.
GGuest UserHotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.
Cclayton crowder-oxfordSadly had three rooms due to some issues reguardless how clean they were and a smell coming from the bathroom, third room was ok and had a nice view over looking the sea and Scarborough harbour, pool and spa a nice touch and the staff were all friendly plenty of choice on the menu for food, just needs to address a few issues to make this worthy of it's 4 star rating and that to me should be considered luxury where as this felt more just above average but not luxury 3.5 / 5 location amazing staff amazing let down by the fire alarm going off which steam was to blame air vents were dirty this needs looking at, house keeping need to work more alongside maintenance to ensure issues are addressed. Safe in second room was broken but maintenance did sort this and were very friendly, reception and spa staff all excellent, can't comment on the food but had plenty of choice and had we not made plans we would of considered the curry night the hotel had on. Over all 3.5 / 5
AAnonymous UserThis hotel is close to the train station (just a few minutes' walk) and not far from York’s main attractions like York Minster, The Shambles, and the Jorvik Viking Centre. Guests appreciate the friendly staff, who are welcoming and helpful.
One of the highlights of staying here is the complimentary breakfast, which includes a good selection of hot and cold items. A special touch is the make-your-own waffle station, which many guests enjoy. The rooms are clean, modern, and comfortable, with all the amenities needed for a pleasant stay.
GGuest UserThe cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast.
However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable.
Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect.
The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead.
In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.
GGuest UserLovely hotel . Cannot really say anything negative about about it . I ve stayed in many many hotels over the years with work so I am very welltravelled .
The staff are very helpful and friendly .
Location is great .
Very nice buffet and a La carte breakfast . We had scrambled eggs and smoked salmon this morning and it was cooked to perfection .
Parking is £15 a night . I was a little worried about finding a car parking space due to some of the reviews I had read .
The area is very small so I am not sure how it will work if the hotel is very busy albeit we did not have a problem.
Check in was very smooth and quick without any issues .
I will definitely return and would recommend . We stayed for 2 nights .
TTheVoyagerStayed for a night and will definitely be back next time. Room has great sound proofing and is modern, clean and spacious and we had a great view of Harrogate from the window. Brekkie was generous with lots of warm dishes and there’s an option to order from the menu as well. Walking distance to everything. Highly recommend!
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