We booked for a 3 night stay for 3 people but had to manage a room for 2, for the first 2 nights.
No apologies whatsoever from the hotel nor a compensation.
The 2 rooms we stayed in during our stay were both badly lit; make up for nights out was a huddle cos the room was quite dark.
A great highlight however is the amazing location and fresh flowers in the lobby that oozed amazing scents.
Everything was amazing.. clean ,staff,breakfast, near airport and centre. But i have one note.. small rooms were very clean bed and everything but not nice smell and the towels looks old (very clean but very old ) and the breakfast for 5day the same buffet .. fresh and so nice but need to change the menu specifically the main menu.
Many thanks for everyone was fabulous.
We loved it here and will return.
Pros
- allowed us to check in early
- room/ hotel was aesthetically pleasing
- tv in the room was modern, so you could mirror your phone and watch films you have downloaded.
- staff speak many languages and were really helpful and friendly. They were always smiling.
-Bed was nice and comfy
-Spa treatment was lovely!
- the hotel is filled with everybody Ronaldo and my fiancé loved it!
- near to mall and many food restaurants in your doorstep
Cons
- we saw a small amount of ants in the room near the bathroom sink but couldn't locate where they were coming from. After I corned the area I don't recall seeing any again.
- Breakfast was nice but if you don't like egg, like my fiancé, it wouldn't be as nice for you. Unless you eat cereal etc. But there was a few options there to choose from. My fiancé is just very picky and too used to the continental breakfast in the UK.
We plan to return
The hotel's shower hot water is almost cold and cannot be adjusted. Communication with the front desk to check out early for a day is not agreed. The hotel is located in the university, and it takes a long time to walk around to a supermarket. Call a black car wherever you go. Breakfast is ok.
Hotel excelente, adorámos.
Quarto grande, cama confortável, ar condicionado e varanda.
Hotel com park aquático com bastantes escorregas.
Há animação durante o dia todo, aulas de yoga, hidroginástica, zumba na piscina, entre outros. Também há animação noturna, todas as noites é um tema diferente, animadores 6*.
Comida deliciosa, variada e para todos os gostos.
Adorámos tudo e estamos a pensar voltar para o ano, pois o nosso filho adorou e diz que quer voltar a ir de férias para o mesmo sitio.
The golf hotel is behind the golf course and the swimming pool downstairs is in a good environment. It forms a large hotel group with several other hotels. The hotel has a buffet of 300 / person, and it is recommended to eat at a nearby restaurant of 200 / person.
If you like waiting this place is for you! Whilst most of the staff are friendly, there is a serious lack of urgency in their service. Whether it was checking-in, ordering drinks, or asking for a towel by the pool, you’d always have to wait. This is quite a surprise given the number of staff working - it is unbelievably painful to see plenty of resource around, yet all lack a sense of urgency and ooze inefficiency.
Hotel near Gueliz,Marrakech78.6% of visitors choose this area
AAdRaInKe2024.12.28
Really nice hotel a 20 walk from the main sights of the city. The hotel room is small and the shower could have been built better to prevent flooding but the staff are nice and breakfast was tasty.
Hotel near Agdal,Marrakech7.1% of visitors choose this area
AAnonymous User2025.04.05
The location is convenient, not far from the old town, and you can walk to the market. The service staff is also very enthusiastic and responsive.
I learned about this hotel from a Chinese tour guide friend. He is very familiar with Morocco and arranges it very professionally. If you need it, you can add his WeChat (***********). Our whole journey was smooth.
Very Good
65 reviews
8.8/10
Price from
SGD 134
per night
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7.5/10
GGuest UserBeing a 5* hotel, it had facilities and ambiance but lacked in certain things. The room didn’t have any coffee or tea making facilities. The bathroom was run down and required touch up. Breakfast arrangement were weared! The hot breakfast such as eggs was cooked outside the main area in open, which was cold and one had to bring it inside! Room service lacked efficiency and had to call them few times to get things done.
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserA very good hotel in every way.
The prices for drinks at the pool are excessively high (8 euros for a Coke!!!). It needs to be reviewed urgently!
SSchaalBI really like this hotel, the rooms are really well appointed with air conditioning or heating and efficient internet. Professional and pleasant staff, restaurant and swimming pool at the top. The best location in Marrakech, in the heart of the Hivernage district. To do and redo for a price much lower than all the other hotels in the surrounding area.
TTINGTINGBeen to Dubai, stayed at the Amaha Desert Hotel and Jumeirah Group Hotel, still feel that this is the best. Everything is as beautiful as the picture. I enjoy a building and the copper lamp is very beautiful. I prefer the one in the toilet. The toiletries are complete and are also packed in delicate cloth bags. The comb is a wooden comb and has a great impression. Health is very good, we refused when there was cleaning service at night, because there is no need. The breakfast is also delicious, the bread dessert is a fragrant, and the dinner is not eaten at dinner. You can try it. The courtyard design is very good. It came out and found beautiful, many beautiful flowers, and very quiet. I have never seen other guests except the restaurant. The hotel can pick up and drop off guests, not to call a taxi. It is the staff of the staff who drive Mercedes Bentley to pick up. The next day we switched to the raid in the wheat field. We had to contact the other party to pick up the phone. As a result, the staff of Mansour were all connected, seamlessly connected and perfect. The most touching thing is that the details show the intention, the signature card, the delicious cake fruit. Since we wanted to change the hotel later, we booked a car at noon. I thought the hotel would remind us to check out. Who knows that there is no such thing. No one reminded me that the check-out time is up. We have to go back to the room at 12:45. Probably also know that I am leaving at 1 o'clock, so I don't remind me, very intimate details.
GGuest UserWhen I went to the place shown on Google Maps, I had to go down a very dark and narrow alley for about 5 more minutes.
It's a good thing I chased after the local who asked for a tip.
When I got there, the Riyadh staff were so pretty and friendly.
The man is very kind.
The accommodation was very pretty and nice.
Breakfast was good too
TTOMOMII found this when I was looking for an all-inclusive hotel with a bathtub.
It took about 20 minutes by taxi from the city by 80MAD.
The taxi from the hotel to the city is 150MAD.
There is also a hotel shuttle bus to the city, but one way is one person 15MAD, the time is also decided, and the reservation is filled on the day, so we recommend using a taxi.
The staff at the bar counter and restaurant were all very friendly and the work was very friendly.
Amenities are not all slippers, toothbrushes, bathrobes, etc.
Also, since the power supply is European specification, I bought a transformer at 80MAD at a shop in the hotel.
The restaurant venue was buffet style for breakfast, lunch and dinner, and all the wine was white, rose and red.
From the Japanese sense, this facility and service cannot be available at this price, so if you have room for the schedule, I recommend staying once.
BBadzzz LeeDecent hotel room, but the sound proof sucks, we can basically hear the mosque calling prayer to pray or the breakfast commotion downstairs as our room is facing the swimming pool. There are two swimming in the hotel, one is a heated one which is nice, but they are not that deep. The Moroccan and Indian restaurants inside the hotel which we had tried are pretty good, but slow service.
GGuest UserWe loved it here and will return.
Pros
- allowed us to check in early
- room/ hotel was aesthetically pleasing
- tv in the room was modern, so you could mirror your phone and watch films you have downloaded.
- staff speak many languages and were really helpful and friendly. They were always smiling.
-Bed was nice and comfy
-Spa treatment was lovely!
- the hotel is filled with everybody Ronaldo and my fiancé loved it!
- near to mall and many food restaurants in your doorstep
Cons
- we saw a small amount of ants in the room near the bathroom sink but couldn't locate where they were coming from. After I corned the area I don't recall seeing any again.
- Breakfast was nice but if you don't like egg, like my fiancé, it wouldn't be as nice for you. Unless you eat cereal etc. But there was a few options there to choose from. My fiancé is just very picky and too used to the continental breakfast in the UK.
We plan to return
DDarrenOne of the best hotels in the world in terms of service, facilities and food. La Mamounia is so rich in culture and heritage that there is a unique story in every part of the hotel. We visited the Royal Mansour and other 5 star establishments but nothing compares to the warmth and hospitality of the staff at this hotel. A truly remarkable experience and our only disappointment was the lack of time to further explore the various restaurants, cinema, activities area, ****** and wine cellar. Will definitely be back.
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