Good location near shops and attractions. The room was clean but a bit outdated. Staff were polite and helpful. Facilities are basic, and the food was average. Wi-Fi could be improved. Overall, a decent stay if you’re looking for something simple and convenient.
My stay in Kuala Terengganu was exceptional. A room upgrade was provided due to full occupancy, resulting in a spacious and impeccably clean room and bathroom. The air conditioning functioned perfectly, and the hotel's proximity to numerous restaurants, particularly Nasi Dagang Atas Tol, was highly convenient.
The hotel serves its purpose as a stopover spot between Perhentian islands and the big land. Clean, comfortable with lovely staff. Breakfast is limited but once again, makes sense considering why it is there. The pricing is also aligned with the circumstances.
Good experience.
Boat transfers arrangement was flawless.
Swift check in. Booked double, but given twin. On third floor. Room was spacious. But unfortunately, as the third floor is near the kitchen, and the cooking smell entered the room. I had to use towel to cover the space between the floor and door. I called the housekeeping twice to deodorise the room,which only worked temporarily. Request to switch room was denied, due to ‘full occupancy’. Ordered ‘fish&chips’ from the room service menu. Unfortunately the fish was not fresh as expected. Quite frustrating.
Its time to upgrade the size of syampoo & bodywash.
Otherwise, the breakfast has good choice of buffet. Nice view from the sunrise.
The location of the hotel is very strategic as it's just within 2-3 minutes walk to KTCC and the beach. The sea view at the family room is calming. Breakfast is okay - not too shabby with different main menu each day. The staff are polite. Restaurants, cafes and laundry shops are also within walking distance. The bed sheet and carpet in the toilet can be cleaner. Places of interests are not too far off either.
This resort is the best resort i ve stayed so far! From the staff that are well-trained and super attentive to the uniqueness of the building itself. All are just amazing. Breakfast was super delicious that every dish was thoughtfully prepared and full of flavor. Highly recommended this resort for all of you.
The experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty, clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.
Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.
The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.
(P.s. the route to long beach is fret with rubbish and flies)
The hotel itself and it's location was great. The weather was sunny, making the water activity do-able and nice. Thanks for the hardworking lifeguard at the beach and attentive restaurant waiter/waitress. However, the service at the reception and manager handling a paid room upgrade should be improved further for a better guest experience. Not a 5-star experience. Lol. Hope they can improve on the communication and better room coordination. Marriott/Shangrila will do this in a much better way. Maybe it's me who put higher expectation on Taaras
Is this resort deserve a repeat? Maybe NO. Anyway tq for the experience
Summer Bay Resort - A Tropical Paradise on Lang Tengah Island Nestled on the beautiful Lang Tengah Island in Terengganu, Malaysia, Summer Bay Resort is a hidden gem where crystal clear waters meet lush tropical landscapes. Designed for travellers seeking both relaxation and adventure, this resort offers a perfect escape from the everyday hustle. A Secluded Island Retreat Located just 22.5km from Tanjung Merang and 40km northeast of Kuala Terengganu, the resort provides a peaceful getaway surrounded by nature. The nearest airport is Sultan Mahmud Kuala Terengganu Airport, about 52 km away. Comfortable and Well Equipped Rooms Guests can enjoy spacious rooms with private balconies. Each room features modern comforts like air conditioning, free WiFi, and a private bathroom. Daily housekeeping ensures a fresh and tidy stay. Exciting Activities for Everyone Whether you love water sports, adventure, or simply unwinding by the beach, Summer Bay Resort has something for you. Dive into the island's vibrant marine life with snorkelling and scuba diving or try kayaking and paddle boarding. For thrill seekers, the resort offers Via Ferrata and Flying Fox adventures. If relaxation is your priority, the spa and infinity pool provide the perfect way to unwind. Your Perfect Island Escape Awaits Summer Bay Resort is ideal for couples, families, and adventure lovers looking for a mix of tranquillity and excitement. With its private beach, exciting activities, and warm hospitality, it's the perfect destination for an unforgettable tropical vacation.
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JJimmy HauThe experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty, clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.
Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.
The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.
(P.s. the route to long beach is fret with rubbish and flies)
GGuest UserThe place is ok .. not very clean, not very dirty .. just a bit noisy because there is a badminton court, right .. because I have a newborn .. but overall it's ok, no complain because there's no hotel holiday, right
WwanitarmidiThis resort is the best resort i ve stayed so far! From the staff that are well-trained and super attentive to the uniqueness of the building itself. All are just amazing. Breakfast was super delicious that every dish was thoughtfully prepared and full of flavor. Highly recommended this resort for all of you.
ZZaiti1988My stay in Kuala Terengganu was exceptional. A room upgrade was provided due to full occupancy, resulting in a spacious and impeccably clean room and bathroom. The air conditioning functioned perfectly, and the hotel's proximity to numerous restaurants, particularly Nasi Dagang Atas Tol, was highly convenient.
PPurpleZaiThe location of the hotel is very strategic as it's just within 2-3 minutes walk to KTCC and the beach. The sea view at the family room is calming. Breakfast is okay - not too shabby with different main menu each day. The staff are polite. Restaurants, cafes and laundry shops are also within walking distance. The bed sheet and carpet in the toilet can be cleaner. Places of interests are not too far off either.
AAnonymous UserGood location near shops and attractions. The room was clean but a bit outdated. Staff were polite and helpful. Facilities are basic, and the food was average. Wi-Fi could be improved. Overall, a decent stay if you’re looking for something simple and convenient.
GGuest UserSwift check in. Booked double, but given twin. On third floor. Room was spacious. But unfortunately, as the third floor is near the kitchen, and the cooking smell entered the room. I had to use towel to cover the space between the floor and door. I called the housekeeping twice to deodorise the room,which only worked temporarily. Request to switch room was denied, due to ‘full occupancy’. Ordered ‘fish&chips’ from the room service menu. Unfortunately the fish was not fresh as expected. Quite frustrating.
Its time to upgrade the size of syampoo & bodywash.
Otherwise, the breakfast has good choice of buffet. Nice view from the sunrise.
GGuest UserThe hotel itself and it's location was great. The weather was sunny, making the water activity do-able and nice. Thanks for the hardworking lifeguard at the beach and attentive restaurant waiter/waitress. However, the service at the reception and manager handling a paid room upgrade should be improved further for a better guest experience. Not a 5-star experience. Lol. Hope they can improve on the communication and better room coordination. Marriott/Shangrila will do this in a much better way. Maybe it's me who put higher expectation on Taaras
Is this resort deserve a repeat? Maybe NO. Anyway tq for the experience
SShwu ChinIt was an awesome stay at Arena Boutique Hotel. The room is clean and comfortable. They also provide water dispenser. The location is also good, there is a restaurant just beside the hotel and it is walkable distance to Pulau Warisan & Chinatown.
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