Hot Springs Hotels in Viti Levu Group, Fiji

I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why. While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.

This is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years. Negatives - had aircon issues and slept without aircon, they moved us rooms to fix this - had a leak above our shower in both tooms - fridge was broken in both rooms - lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained. - lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either - aircon in rooms is very loud - internet access drops out constantly - we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads - food menus in the room are dirty and falling apart Positives - most of the staff is really friendly - adults only pool is calm and quiet - good assortment of activities and things to do in the hotel - staff is mostly helpful when you need things We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.

Very nice with support facilities available