ويست بالم هوتل

Worst stay of my life, place was litter run down, no bars on property, no spa on property, wifi didn't work the whole stay, and the room was roach infested, I killed atleast 2 every day. Room had trash under the bed from previous tenants, and no one came to clean room or take out trash for my entire stay, the pool was warm but had a lot of dust sitting on the water Restaurants food was good, and portion sizes where fine, some dishes where little over cooked but not inedible. Staff was friendly and polite.

房間彼舊 衞生一般 環境可以 服務不錯

Book 1 room for 4 adults which came up to 164 US. Also had the choice of booking 2 rooms for 4 adults for 161 US. When I called the hotel they said that I had to pay extra since I had 2 extra person in the room. I tried to explained that if I had knew I would had booked the 2 rooms which was actually less cash. The hotel was no help and said since I booked third party I had to contact *******. Weeks later I still don’t have a contact number for *******. I messaged the help desk and they said that the hotel had the authorization to ask for more cash. From the experience ******* has FALSE ADVERTISING. They claim that it’s a one time payment and you have certain package options but when u go to the hotel that is not real information. It’s completely different. I recommend that ******* either put up the real information (no fine print garbage) or just don’t have the advertise the hotel at all. The trip started horribly because of the misinformation. The toilet in my room was flooded and I need to be re-roomed. For breakfast I came in at half 8 and all the other guest was literally packing the food into boxes and heading into their rooms. I had to pay extra for my 2 other persons and received nothing for them. No towels or water. The property itself was old and wore down. The only highlight was the pool. Poor staff service. Highly recommend that ******* take this hotel down until they contact them and have CORRECT PRICES.