Holiday Inn Express & Suites Abilene

[Original Review] We've stayed here twice, and both times were good. The second room had more wear and tear, so I hope HIE is staying on top of maintenance. If they do, they'll get a lot more $$$ from us over the next 4 years. Not all HIE breakfasts are the same. Some have a little extra something that makes them stand out. This HIE had ham at the buffet, which went beautifully with a perfectly-cooked cheese omelette. I always enjoy biscuits and gravy, and the sausage paired perfectly with it. In case you can't tell, we really enjoyed the breakfast here. [2025-07 Update] Not sure what's going on, but each stay has been a little worse than the one before. On our last visit, the breakfast bore no resemblance to the one I had raved about earlier. They were out of almost everything.

This is normally a chain you can count on to be clean, safe and customer friendly with all their ducks in a row. Unfortunately, this location fails all of these miserably. When we encountered a room with a funky smell and asked for another room we were met with indifference and a room with the worst door I have ever seen in any hotel. Later in the evening we discovered the sink was clogged and when we used the elevator, found the floor was very dirty. The next morning at 9am it was still filthy. In the lobby for breakfast we discovered no television and most chairs had rips in the seats. The entire hotel had a slovenly appearance. I would highly recommend not staying here. Our friends stayed in another room with a television that didn't work and we were both given a nominal amount of loyalty points. The desk clerks we dealt with did not seem to be very concerned with the rundown condition of the hotel. You can do better!

Not mattress covers on beds or pillows

Just ok probably won’t stay again. Check in was not quick. Girl working the desk was dressed in a dirty white T-shirt, was not friendly at all and was overall awkward. Pull out bed was horribly uncomfortable and had a large stain on the sofa cushions. Also no bedding was in the room for the pull out bed. Overall room was clean. Really liked there was a ceiling fan in the room. Landscaping around the hotel was very over grown and unkept.

Clean, quiet

Really nice property and room. Had an issue with the tv/cable box and she went above and beyond to get it fixed. Got it working. She is really amazing and attentive A++++