Accra Luxury Apartments @ the Lennox

The service was surprisingly very good. The check-in process was also smooth. The room was very clean even though it was a little smaller than I expected. The restaurant downstairs outside the apartment was good and the food good. Overall, the service was above average.

If you’re planning a vacation in Ghana, steer clear of this hotel. Our stay was a nightmare from the start. After a grueling 24-hour journey, we arrived only to find our room wasn’t ready. We were made to wait in a smaller room for four hours, which wasn’t spacious enough for us to even open our suitcases. The next morning was no better. We requested breakfast at 8am due to jet lag, but it didn’t arrive until 9:30am and was a huge letdown. The hotel blamed a third-party kitchen and promised improvements, but we were already fed up and decided to cancel our stay. While Trip was very supportive, the hotel’s constant delays and excuses led them to deny us a refund for the second day. They had the audacity to say it was because it was past 11am (check-out time) despite getting us into our room 4 hours late the previous day. To make matters worse, this so-called ‘Luxury apartment’ lacked basic amenities: the bathroom had no hand towels, no place to put toiletries, and no soft lighting, and the geyser squeaked for a long while after using any hot water. Though Linda, the host, was kind and tried her best make us comfortable, the problems were clearly beyond her control. This place was far from the warm welcome to Ghana that we were expecting.