"We arrived at noon, but the hotel immediately checked us in because we had some transportation issues when we left. The front desk service was excellent; they helped us check our transportation information, spending a full 1-2 hours to resolve the problem. We were extremely grateful and touched by the hotel's busy schedule and assistance, which allowed us to smoothly connect to Matsumoto! The hotel is spacious and the food is delicious. Breakfast and dinner are buffet style, with all-you-can-eat crab legs. The food is plentiful and everyone, adults and children alike, loved it! We stayed for two nights and even went stargazing in Achi Village. The hotel provided shuttle service for both trips! Our room was a corner room with good natural light and was spacious. The onsen (hot spring bath) was also very comfortable. Highly recommended!"

"جيد جدا"

"زرنا كيتشيا في رحلة للزوجين و الموظفين يرحبون بنا كعائلة ☺️ The food was so nice and will come back there ☀️"

"Very nice services. Facility is clean. Staffs are very n8ce and helpful."

"فندق اليابانى تقليدى. كرم الضيافة و الخدمة جيدة."

"وجبة الإفطار والعشاء جيدة جداً! المواد الغذائية جديدة."

"A successful two-night stay in a serene atmosphere. The inn is very pleasant with beautiful gardens and several baths. We had a room on the ground floor with a large private bath (wooden bathtub): it was very nice. Meals are served in a private room with a person looking after you. We don't speak Japanese but with the telephone translation system, we were able to discuss the dishes. It was a complete dinner with lots of discoveries. There was a party in the village and the reception gave us raffle tickets to participate. Unfortunately the sky was overcast and we didn't see the stars."

"My husband and I are enjoying staying at a hot spring inn. This time, we stayed at Esan-san, a 5-star inn. The first thing I noticed was that all the staff were young. Recently, hot spring inns are often staffed by older people and foreign trainees, but it's rare to see an inn with so many people working so hard to serve customers, so I hope they will try harder. The old inn itself seems to be in the process of being renovated. The hot spring and the room were clean and nice. For meals, we had food cooked by the hearth in a private room, but it was a bit unsettling because we had to grill it ourselves, and it was a bit disappointing that there was no rice. Rice is better than oyaki. If I visit again next time, I would like to have a kaiseki meal. For breakfast, I had a second helping of rice and it was delicious. I thought it was good for the price. There was no welcoming or seeing off, which felt a bit lonely, but it might be okay since you don't have to worry about anything."

"هذا سيء! لا نشر! الطعام جيد البيض بمعظم الاصناف والاكل في العشاء غير متنوع ويكثر في الاصناف غير حلال واصناف الطعام غير حلال وفي العشاء غير فعالة فتظل المياه بالشرب وعند الاستلام اطلب ماكينة صنع القهوه والشاي والبيض غير حلال بالمجان. الفندق جميع الأماكن العامة منتشرة ولا يكفي الضوء ، الحسنة مظلمة ، رائحة الموتمرات ، مما يجعل مزاج الاجازات خصم كبير جداً! الموظفين مهذبين، يشرحون بلغات الآيباد والجسد،"