Getfam Hotel

عادي. المرافق: بسيطة النظافة: نعم الخدمة: جيدة

مرافق الغرفة متوسطة، وتنوع الإفطار متوسط، لكن السعر مناسب نسبيًا

У нас был групповой тур по Эфиопии с 5 перелётами по стране. По возвращению в Аддис-Абебу мы останавливались в Getfam Hotel. Отель имеет хорошее расположение, находится недалеко от центра, не очень далеко от аэропорта, в пешей доступности имеются многочисленные магазины. Возвращались в отель трижды, и каждый раз нас ожидало хорошее обслуживание, персонал делал всё возможное, и даже больше, чтобы наше пребывание было комфортным. Когда у нас был ранний вылет, нам организовали завтрак на 2 часа раньше, чем открывается ресторан, также мы могли воспользоваться бесплатно камерой хранения и оставлять лишние вещи, которые нам не пригодились бы на время перелёта в другую часть страны. Единственная претензия к номерам, все они нуждались в ремонте, мы заселялись каждый раз в новый номер, и у каждого были недостатки. В одном очень устаревшая мебель, вся потрёпанная, в другом неисправная сантехника, в третьем немного и того и другого. Но в общем, благодаря обслуживающему персоналу, впечатление об отеле у меня сложилось положительное.

I'm amazed at the Getfam Hotel's reviews. My experience was unfortunately very different. By way of ‘disclaimer’, having traveled through 24 African countries, I am aware of the 'inconsistencies' that can present when traveling through the continent. Additionally, this was not my first visit to Ethiopia. What I experienced at Getfam was more than inconsistencies. I stayed at Getfam for four weeks while volunteering with an NGO. During my stay, my room needed to be changed four times. On two occasions there was no wi-fi (On the first occasion, I waited two nights for the promised fix.), on two occasions the toilet seat was loose, one room had no hot water, and in one room, flooding occurred in the bathroom, most of the room, and the exterior hallway. The staff were almost always exceptionally friendly. That said, they were almost always decidedly inefficient. A simple request such as organizing a taxi was incredibly complicated ("Sir, you need to get the app."), with one taxi request taking over 20 minutes. Ultimately, I chose to hail taxis from the front of the hotel. Staff in the bar or dinner area would talk with each other while I waited to order another drink, pay a bill, etc. On occasion (e.g. last night), bar staff needed to get credit card POS machines from reception or the next floor. Almost always, simple requests or processes took an inordinate amount of time to action. On one occasion, when I pointed out the bar's need for greater efficiency and organization, the barman giggled??? Finally, there were numerous food and drink options that were not available during the entirety of my stay. There were numerous other instances of Getfam staff's inefficiencies. From a positive perspective, the room cleaning staff were excellent. The laundry was always done extremely quickly. The breakfast staff were extremely attentive, and items from the buffet were replenished upon request. As a result of the inefficiencies, the staff were almost always apologetic: "I'm sorry." Regarding this review, I'm also sorry...

Everything about Getfam is amazing! Classy hotel with super friendly staff who spread good vibes and amazing customer service. The (free!) sauna and jacuzzi are also so relaxing after a long day of work. Highly recommend!

Very good Room/hotel was clean, very courteous staff. Breakfast was amazing. Overall a very good experience.