Very Disappointing Stay Not What We Paid For
We booked a Standard King Room expecting a proper king-sized bed, only to arrive and find two single mattresses pushed together. Unfortunately, this turned out to be one of the worst hotel stays we’ve experienced.
The mattresses were uneven, making it extremely uncomfortable to sleep throughout the night. We raised our concerns with the staff, but the only solution offered was to place something between the mattresses, which did little to resolve the issue. To make matters worse, my partner left with back pain as a result of the uncomfortable sleeping arrangement.
What was most disappointing was that we were never informed beforehand that the room would have two single beds joined together. Had we known, we would have reconsidered our booking, as this was certainly not what we paid for.
We genuinely feel we did not receive value for our money or the standard of service we expected. Guests should be made aware of such arrangements before being checked into a room, especially when they have specifically booked a Standard King Room.
Sadly, this experience has left us very disappointed, and I would hesitate to recommend this hotel to others. A comfortable night's sleep is the bare minimum one should expect when paying for accommodation, and unfortunately, that was not our experience.
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