مستخدم نزيل
6 أغسطس 2024
The hotel does not deserve 4 stars; it is more like 2 stars. There is a constant shortage of towels (they were either not replaced or there were too few), and in the restaurant, there was always a lack of cutlery, plates, glasses, wine glasses, and coffee cups. We had to use plastic cups and cutlery, which should not be the case in a 4-star hotel. The rooms were dirty, there was mold in the bathrooms, and the housekeeping either did not clean the rooms or did so very superficially. A broken shower in the room was repaired after 2 days despite numerous requests. The pool water was dirty (they only added powdered chlorine to the pools every evening) – after swimming in the pool, my daughter got a genital infection and I got an ear infection. The pool had damaged tiles, which did not meet safety standards (several people cut their feet and had stitches in the hospital during our stay). There were unsecured open manholes by the pool where children could have fallen in. The showers by the pool were dirty, moldy, and smelly. There was an unpleasant sewage smell near the room. Honestly, I do not recommend this hotel; we do not have high expectations, but this hotel is below all standards. Don’t go there; this hotel should be closed and renovated. Moreover, there is only one main buffet, not several as stated in the offer. There are only 2 functioning bars (one of which is self-service only for beer and wine), and the main lobby bar is not operating. The only plus of this hotel is the water slides in the pool. The evening entertainment is terrible and only happens 3 times a week – a magician’s show (one person fooling around), belly dancing (very weak, with 2 dancers), Greek night (only 2 men playing and singing, with no dancers). The bartender at the pool bar tries to be eco-friendly and asks for plastic cups to be returned so they can be refilled and thus reduce the amount of plastic used, but it doesn’t matter because the hotel uses tons of plastic as they have no glasses or plates!!!"
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