Eden Vale Hotel

Friendly staff, always ready to assist. Nice to talk to. Excellent security guard.

I had a very disappointing stay at this hotel. The furniture was old and uncomfortable, with a hard bed that made it difficult to rest. The room was not clean — there were stains on the sheets, and I even found bugs in the room. The service was poor, and I didn't receive the room I paid for. Due to these issues, I had to check out early and wouldn't recommend this hotel to others.

We liked that it was in a residential area close to shops and restaurants. The staff were friendly accommodating helpful polite and responsive. It had air conditioning a must, the rooms were cleaned everyday, including bedding and towels. The accommodation is a bit dated but cleanliness was of a high standard. There was always someone at the desk to respond to any query 24 hours. There was also a small carpark and security at the gate. If you are looking for a place with entertainment then this is not the place for you. Ifvyou are looking to have a base to stay while you explore Ghana, then it is a good place to stay.

The staff are kind, helpful, and speak English very well. The dining room is a windowless room with a ceiling fan and AC, but neither were turned on. After a half hour we were melting. Had to find someone and ask them to turn on fan and AC. The food took a very long time to prepare. All we ordered was fried chicken and chips (french fries). Nobody came back to find out if we needed anything. The next morning someone called me at 7 am to find out what I wanted for breakfast. I said only toast and coffee. When I arrived in the dining room, a surly girl brought a plate with toast sitting on a pile of greasy "omlet" egg with tomato and onion fried in it. I asked her to remove the egg. She said I am coming, and left the room. She never came back. The toast had no jam or butter, just dry toast. I picked up the top piece, but it was on top of a fried sausage of some kind, which I did not ask for. So I finished my coffee (Nescafe) and left. Nobody ever came back to remove the toast from the egg. When I saw the sausage, I did not want the toast either as it was sitting on top of the sausage. Really, this was disgusting. The staff did not ask me if I wanted it. The only other issue was the shower stall in my bathroom leaked a lot from the bottom, filling the whole floor with water. I had to ask for a bath mat, and the front desk man had to look for one. He was very kind and pleasant and finally brought me 2, Just as well, as I needed them to mop up the floor. Maintenance!

I last stayed here in 2018. Maintenance seems to have a lower priority. Lights and one double power socket not working . An extension lead trailing across the floor was the solution, trip hazard not seemingly a concern! No shower curtain meant the bathroom floor got quite wet each time, and without a bath mat to step on, quite slippery too. Also the kettle was at least 10 feet from the nearest power point so furniture placement needs a rethink to make this work. Room was superficially clean. Staff at reception helpful and pick up from airport is valued. I didn't take the breakfast as evaporated milk in my instant coffee is not an attractive idea!

The staff was very good, the hotel is far from everything and very hard to get to, unpacked roads.