Hotel Riu Tikida Dunas - All Inclusive

住着這幾天憋着氣，酒店服務員很mean，又不太聰明，效率特別低，明裡暗裡問我們要小費，不給的話客房會打掃的很馬虎，前台很敷衍，因為是亞洲人，很多老白男會來搭訕。 總之體驗sucks

Had an excellent stay at this hotel. Great food and very friendly staff.

We had a very disappointing stay. On the first night, our shower flooded. Maintenance unblocked it but left the bathroom filthy with dirty water and bits floating, boot prints all over the bathroom and bedroom, wet towels, and a terrible smell the bathroom was full of mould and limescale on the shower as can be seen in the photo’s. For the next three days, we complained multiple times daily about the shower still leaking and the AC not working, but nothing was ever resolved. We grew exhausted of asking for towels and being told “this time it would be sorted.” The biggest concern was food safety. Before booking, we were assured my son with coeliac disease would be catered for. While some staff were kind enough to make gluten-free pizza and pasta, cross-contamination was shocking the same cheese, utensils, and tomato sauce were used for wheat dishes. Restaurant signs often contradicted what chefs told us, leaving us anxious and my son unwell on some days. At one point we were told gluten-free pasta must be ordered at breakfast if we wanted it for lunch, completely unreasonable. On a positive note, the pool and activities staff were absolutely outstanding. They had amazing energy, were friendly to everyone, and created a fantastic atmosphere with dancing, music, and fun for both kids and adults. They were the highlight of our holiday and truly deserve recognition. Sadly, while the entertainment team shone, the maintenance failures, unsafe food handling, and lack of care from management overshadowed our stay.