Ostrakon Suites

Premetto che è la 4 volta che veniamo a Creta, e la 3 ad Agia Marina; abbiamo quindi provato diverse strutture 3 e 4 stelle. Albergo piccolo (hanno 5 stanze al piano terra + 2 appartamenti al primo piano), molto nuovo e moderno. Noi abbiamo soggiornato una notte nell’appartamento con jacuzzi sul terrazzo e 6 notti occupando 2 delle 5 stanze al piano terra. Maria, la ragazza che gestisce la reception è estremamente disponibile e molto gentile. Le pulizie fatte bene e gli asciugami cambiati tutti i giorni (anche quelli per la spiaggia). Purtroppo però i servizi finisco qui, la reception è aperta solo dalle 8.30 alle 18.00, la domenica le pulizie non vengono fatte….tutte cose scoperte in loco, non preventivate al momento della prenotazione e nemmeno esplicitate il giorno del check in. La domenica era presente la proprietaria in reception e gli ho chiesto come mai non ci fossero le pulizie e mi ha risposto “qui è normale, il personale non può lavorare 7 giorni su 7”….gli ho fatto presente tutto il mio disappunto, ma nulla…l’unica risposta addizionale è stata “ma le nostre camere sono belle”…. Il lunedì, quando abbiamo lasciato la struttura era presente ancora la titolare in reception e gli ho chiesto un taxi, mi ha dato in mano un biglietto da visita di una società che effettua transfer e mi ha detto che potevo chiamare loro….davvero un pessimo servizio (soprattutto considerando che il giorno prima avevamo avuto la discussione in merito al rifacimento delle stanze). Tutto questo per 150€ a testa al giorno…senza colazione (si paga 10€ a testa al giorno a parte), senza una piscina, senza un servizio di reception H24, senza un bar interno, senza quindi alcun servizio che giustifichi un prezzo del genere. In conclusione, l’albergo è anche bello, ma sicuramente per i servizi che danno e per le amenities offerte, dovrebbero quantomeno ridurre del 30% le tariffe se non dimezzarle proprio (150/170€ al giorno per stanza sono più che sufficienti). Suggerimento, ci sono molte strutture migliori a prezzi più bassi (con piscine, accessi diretti a spiaggia, reception h24, pulizie 7/7; oppure spendendo la stessa cifra (150€ a testa al giorno) strutture con servizi da veri 4/5 stelle.

Maria the receptionist was brilliant from the time of booking and throughout the stay. She provided alot of information on things to do and restaurants. She was friendly and provided a personal touch, an asset to the hotel. The hotel was modern, comfortable and clean and a great location to the beach. The room was spacious and had a well stocked kitchen, and the AC worked well. There is also free parking next door. They also provided beach towels and a beach bag. The hotel has a partnership with Mu Gusta restaurant where we had breakfast included and was a good start to the day. They also provided free sun loungers and umbrella. If we come to Chania again we would stay with Ostrakon Suites.

My girlfriend and I just returned from a fabulous mini vacation to Crete. We stayed 4.5 days and, I look forward to returning with my husband someday! It’s not often I leave reviews however, the property we stayed at stands out. “Ostrakon Suites” is new, modern, and fresh. It is a small hotel with 7 rooms to choose from. Our 2 bedroom suite/apartment was absolutely perfect. It was very quiet, spacious, has high quality bedding and comfortable mattresses plus, large televisions. The AC works great however, it was so peaceful to listen to the ocean waves all night. So, I left all the patio doors open and just closed the screen doors. The kitchen is large and has all amenities needed to make meals, including: coffee maker with coffee, tea kettle, cookware, toaster, refrigerator, dishwasher, utensils, and dishes. There are numerous restaurants within walking distance that are delicious, very reasonably priced, high quality and serving super fresh food. The food in Crete is incredibly scrumptious! The indoor living area of the apartment is just as comfortable as the outdoor living space. Both have a sofa, chairs, coffee table and outside are also lounge chairs. The large terrace has a jacuzzi/hot tub that can seat several people. The view overlooking the sandy beautiful beach feels like a moment in paradise. The entire property is immaculate plus, the rooms are cleaned daily. The staff are very warm and welcoming, they make one feel like family. All questions were answered through-out our stay and, it was nice to get recommendations for nearby supermarkets, restaurants, coffee cafes, kayak and water boat sports, plus how to take the public transportation into old town Chaina that is just minutes away. Chania is a cute charming small city with art galleries, boutique shops and restaurants that line the narrow pedestrian streets. Where the old town meets the coast, you will feel as though you are in a painting. The Venetian harbor is a painter and photographer’s dream. It is a perfect place to sip a Greek coffee and pass the day away. I highly recommend Ostrakon Suites!! It sits on a lovely sandy beach with everything you need at your fingertips. There is so much to do in this area from: swimming in the sea, going to wineries, shopping, eating all the local tastes especially olive oils and fresh fish, to discovering the fascinating history, hiking gorges, and taking boat tours to name just a few options.

Exceptionnel Établissement exceptionnel qui propose des prestations haut de gamme autant dans la qualité des appartements que des services. Accueil très attentionné dès l’arrivée et tout le long du séjour avec Maria constamment aux petits soins à l’hôtel et Olga à la plage. Appartement haut de gamme juste incroyable grand, moderne, tout équipé, avec une terrasse vue mer sublime, jacuzzi privé, douche extérieure, transats et salon de jardin. Grande et large plage avec transats et serviettes à disposition inclus. Petit déjeuner complet servi au restaurant de l’hôtel.

Was here with the lads for a week. From the moment we arrived, the staff (Maria) made us feel incredibly welcome. She helped us with everything during our stay, such as booking cabs, renting a car and recommending things to do and places to visit. We also received free sun-beds on the beach and a 10% discount on the nearby restaurant. The best nightlife in the area was located in Platanias, within walking distance.

Unser aufenthalt in Ostrakon war ausgezeichnet so wie die Gastfreundlichkeit des Personals inkl. Restaurant Me Gusta. Alle sind sehr aufmerksam und wir haben uns sehr wohl gefühlt! Besonders möchten wir Maria, die Rezeptionistin, hervorheben. Sie ist eine sehr tolle Person und in jeder Hinsicht äusserst professionell. Mit ihren wertvollen Tipps hat sie unseren Urlaub noch schöner gemacht. Was unmöglich scheint, macht Maria möglich. Sie steckt so viel Energie hinein, um jedem Gast gerecht zu werden. Die Zimmer sind modern ausgestattet und sauber. Das Hotel liegt direkt am wunderschönen Sandstrand. Ich kann es wärmstens weiterempfehlen! Danke für alles🩷