Porto Platanias Beach Luxury Selection - Adults Only

Room was tiny - the photographs online show there is enough room for a sofa and large bed and some floor space - The room we were allocated was so small my partner had to climb over the bed to get to the other side - no room to walk around . It was really ridiculous so claustrophobic not even a window just one single glass panel door - we complained and got moved two 1/2 days later after countless attempts with reception and living out of the suitcase - waiting on reception calling us …. Terrible start to our holiday. Then after being offered a room over looking the car park- (that we refused ) as we had booked a pool / garden view room . We were very much Treated like they were doing us a favour !! Also asked for a late check out as we had a 8 pm coach pick up and they could only offer us use of the toilets to change in either there or at sister hotel down the road after the standard 11 am check out . I’m disabled and they said that Jet 2 hadn’t told them about the additional needs ! Jet 2 did . The Jet 2 rep was a nice lady but hopeless in assisting us with our complaint total waste of our time with her . On the website and all online photos it shows the pool has a handrail around the shallow area to allow me to walk into the pool unaided - IT HAD BEEN REMOVED PRIOR TO OUR ARRIVAL so it meant I was left really struggling to get in and out the pool . Nothing about this hotel says 5 star - we would rate a 4 star at best - not impressed at all . The cleaning staff were rude and dismissive- but the rooms were modern and briskly cleaned each day , not throughly. Pluses - Breakfast was tasty really varied and plentiful.

Me and my daughter really loved our week at the Porto Platanias Luxury. Nice room/suite and facilities, clean, peaceful environment and top tier service from the lovely staff! The room was very well equiped, good comfortable bed, great air condition, bathroom supplies including razors and other useful items. Also a ironing board and iron so one could get wrinkels out of the shirts. Breakfast was superb and a good variety to choose from, all with an magnificent seaview and friendly considerate staff . We also appreciated the smooth service of drinks and snacks direct to the sunbeds after ordering in an app. Great service from the crew in the reception too, they helped us with everything from luggage to booking of excursions. All in all, I’m happy to recommend this Hotel and I’m likely to return if I visit Crete again.

Un établissement très haut de gamme situé directement sur la plage. Hôtel très bien entretenu. Avec un personnel aux petits soins et de belles chambres. Nous avons eu une grande chambre avec salon, terrasse avec vu sur la mer et la piscine. Le petit déjeuner est de qualité même si parfois quelques aliments sont un peu froids car il n’y avait pas beaucoup de monde. Le seul bémol est la demi pension car le menu est le même et au bout d’une semaine ça devient lassant de choisir toujours la même chose d’autant qu’il y a énormément d’excellents restaurants autour de l’hôtel