Out of the Blue Resort & Spa

Αν είχε βαθμό 1000 θα το έβαζα στο προσωπικό. Η κρητική φιλοξενία στα καλύτερα της !

Hôtel magnifique perché sur une falaise en bord de mer avec une eau translucide ! Repas toujours variés, avec plusieurs restaurants à thème. Plusieurs piscines dans le complexe toutes différentes les unes des autres. Plage privée très agréable, plage public très fréquentée ! Chambre simple, propre avec ménage quotidien et bouteilles d'eau en quantité. Le personnel est top, gentil, bienveillant, souriant et à l'écoute. Un grand merci à Catherina du bar de la réception, une très belle rencontre que je n'oublierai pas ! Excursions à faire (attention aux temps de trajets donnés qui sont souvent plus longs...) Soirées organisées par l'hôtel très bien. Soirées fram un peu limites avec des animateurs très sympas mais peu impliqués au quotidien... Bref, un séjour de 10 jours magique, complètement dépaysant et ressourçant.

Stayed in this hotel for two weeks. Here's a summary of how it was : The hotel is located right between a bay, it has a private beach and a more public beach, it's very nice, no complaints about that. There's a bar at the private beach and it's wonderful. The rooms, outdated. Half of the electrics didn't work, hard beds, broken toilet, mold.. It's not the best, at all. The resort itself is fine, however not for those who are less physically able. It's quite a bit of a walk to get anywhere, and it's a steep walk. Dangerous slippery roads. A good option for this was to ask the staff to come pick you up with their golf carts, they drive around the resort all day. Very convenient. No complaints. Breakfast is absolutely amazing, no complaints. Lunch, even better. They had a delicious lunch buffet. Dinner was disappointing at times, however they changed it up a bit every day, making it better. Some days they had fried chicken, other days it was more of a salad and vegetables thing. Not the best. Quality of food is fine. Again, no complaints for breakfast and lunch. The area around the hotel is a bit.. Basic. There's not much shops and you have to rent a car to get further away. There's a beach though, and Heraklion centre is closeby, 30 minute drive. Swimming pools are accessible and calm. Enough beds, no war over laying towels down. Clean too! The staff? Some staff are really nice and talkative.. But we've only seen that once or twice. Staff have an angry look on their faces and aren't really down for a conversation. There's this manager in the restaurant, constantly chasing staff and correcting them. Honestly, making it more stressful for them. He tries to act all friendly, but it's really off-putting. He shouldn't be getting involved with waiters. A waiter dropped a glass on the floor, but this manager stood by, pointed at it angrily and did nothing else. Entertainment was pretty non existent. Every Saturday and Sunday night there was an older gentleman singing songs, not really sounding like he spoke English haha. Besides that we didn't really see any entertainment. The beaches are lovely, so is the resort. But it's definitely not 5 stars. If you wanna go out and see things, either rent a car or go somewhere else. This place needs an update and perhaps staff that need more break time, they look exhausted. With a manager like that, I would be too.