Guest User
July 15, 2025
I recently stayed at this beautiful hotel and was truly impressed by the views, design, and friendly service. The location is fantastic and most aspects of the stay were exceptional, but unfortunately, one issue left a lasting negative impression. After using the hotel pool, I discovered that two of my high-quality bikinis, each worth £150, were badly discoloured and permanently damaged. I reported this at check-out and followed up with management, who explained that their pool meets maintenance standards and that some fabrics can react to pool conditions. However, I received no apology, warning, or compensation. What makes this more frustrating is that I used the same swimsuits in two different hotel pools earlier this summer, both times with no issues. The bikinis were in impeccable condition before entering this particular pool. If you plan to stay here, I recommend avoiding the pool with expensive swimwear or asking questions beforehand. It is a stunning property, but for a hotel of this standard I expected better accountability and care when something goes wrong