مستخدم نزيل
29 أبريل 2025
had specifically booked an extra bed well in advance since we were landing at 4 AM. Despite informing the hotel ahead of time, upon arrival there was no extra bed kept in the room. At 4:30 AM after a long, exhausting journey, this was completely unacceptable. If that wasn’t enough, we were woken up by loud hammering and drilling at 8 AM — it felt like we were staying at a construction site, not a hotel. We complained four times, spoke to their so-called “manager” Anurag, but the noise didn’t stop. Despite repeated complaints, they didn’t bother pausing the construction or even having the basic decency to apologize. The level of negligence and sheer lack of professionalism is honestly unbelievable. This place is a complete sh** show. Terrible management, zero customer service, and absolutely no respect for guests. Would never recommend this hotel to anyone. Stay far away unless you enjoy paying to be treated like trash.
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