The Willcox

Very charming older hotel that was well maintained.

Hi we visited The Wilcox because my family lives here in Aiken. Wr had a lovely time visiting. The historical hotel was charming. We had Christmas Eve dinner here and Stephanie from Italy was the most amazing server. She accommodated us and made us feel welcome and at home. She was amazing!! Made our dinner special. We will definitely visit The Wilcox again.

Less than mediocre Oh where do I begin. I guess I’ll start with our stay was very disappointing. I was stunned by this because they won a ton of awards and have great ratings. So idk how that works. Here goes…. dirty outdated rooms Cockroaches TVs have so many wires and just looks messy and dangerous with all of the wires No outlets Paint is dated Rugs dated Bathroom grout tile needs steaming or change tile Don’t really have valet or bellman Check-in people don’t explain anything like at all. No hey here is your internet access, your room is that way, or check out time. Spa was awful. Wouldn’t classify it as a spa at all. Restaurant is eh but the bar area and lounge have a cool vibe. The bartenders were cool. However, if your hotel is dated & not what is advertised then your customer service should be top notch. Only cool piece is lounge and the front of the building has a beautiful look. Oh almost forgot because so many negatives. The beds are from like 1980 and pillows are flat. All around if they painted, changed rugs, hung tvs, updated baths, and got their staff a customers etiquette books that would help. I get they want to keep the old school vibe but something need to be updated a d def cleaned properly.

26 Anniversary weekend Older Colonial style hotel that kept its historic integrity. Great atmospere. People socializing and musician playing piano in the foyer. Food pricey however food was delicious and well worth it. Complimentary breakfast consist of a full breakfast ( bacon,eggs , grits, toast, coffee). Room was cozy. We really loved it and will be back.

Overall, the hotel was quaint. Service was very good and friendly. It is an older hotel with a lot of charm however, the rooms could use some updating. The outdoor furniture is nice. The pool needs resurfacing. The rooms were adequate, but the floors are slanted and room smells musty. The beds were very soft and not firm. The hotel is very walkable and close to downtown. Drinks at the bar were average. Coffee and breakfast included is a perk. There’s a way to keep the charm of this historic landmark without it seeming dated.

My husband and I needed to travel to the Aiken area this fall for work. We typically stay in the larger chain hotels, but saw The Willcox in my TripAdvisor search for the area. I’m SO glad we decided to stay! The hotel staff of The Willcox is amazing! They were so helpful and made our stay memorable. From the special bath add-on with camomile tea, candles and lavender, nightly turn down service and the most amazing meal at the hotel restaurant, it was all perfect. We have already booked another night at The Willcox when we return to the area.