at Water's Edge Resort

復活節期間全款預訂了3晚海景一卧室，酒店外景很漂亮，很有海島風情，還有無邊泳池，進入房間第一印象也挺滿意，在使用廁所時發現下水很慢很慢，廁紙無法沖下去（在澳洲廁紙都是丟入馬桶沖走的），趕緊去找前台，因為要外出，同意他們在房間無人的情況下進入修理，等我們回來後發現確實修過了可以使用了，因為趕的早班飛機很累，就想睡會覺，此時發現房間里居然沒有被子……床上衹有一層很薄的床單（對，沒看錯，蓋的是用的床單），找遍櫃子發現衹有一個臟兮兮的毛毯，上面好多白色屑屑，再去找前台發現已經下班，整個酒店在復活節入住率這麼高的情況下居然沒有一個工作人員……沒辦法，衹能用床單把毛毯儘量覆蓋住，不要碰到身體，奈何床單太薄，睡了一個小時起來渾身癢得不行，卻完全無計可施…..而此時睡醒後上廁所發現，馬桶又再次下水不暢了，廁紙完全沖不下去……（心裏一萬個🦙飄過，因為酒店完全找不到工作人員，這不能上廁所可太麻煩了），思來想去衹好找攜程客服求助，攜程客服非常非常負責任，幫我們打電話發郵件聯繫酒店，奈何人家全都下班了，一晚上沒有任何迴音，於是我們一整晚衹能憋着，實在憋不住了就跑老遠的公共廁所去解決，然後蓋着臟兮兮的毛毯將就了一晚上（第二天依舊渾身癢），這就是1650大洋一晚上的待遇……. 因為第二天定了早出晚歸的一日遊，出海沒信號，所以我就麻煩攜程客服第二天務必一定要聯繫酒店人員幫我修廁所、換毛毯，等我們出海回來時，果然整個酒店工作人員又全部下班了，回到房間一看，差點爆粗口，馬桶和毛毯都還是老樣子，攜程客服説對方回覆説我們馬桶裏不要丟太多紙（天見可憐，憋得都沒敢排毒，就丟了小便的紙），還有毛毯是新洗過的，我簡直無語了，衹有拍照發給客服了，然後又發現房間進來後的走廊和卧室裏一大灘水，鞋底全部浸泡在水裡，一次性拖鞋全濕了沒法穿，最崩潰的是放在衣櫃地上的背包也全部浸濕了，換洗的乾淨的內衣褲全部放在背包底部，全部濕透，出海一整天回來，居然一件乾淨的內衣褲都沒法換，內心的崩潰簡直無法用語言形容…..第一反應是不是馬桶漏水，但是很奇怪的是整個衞生間都乾乾的。和攜程投訴後，氣憤得要求退款換酒店，可是看看整個島上的酒店，也沒有滿意的可以換的了，於是，第二個1650大洋的晚上又在無法換乾淨內衣褲和無法上廁所以及渾身癢中過去了…… 第三天，上午萬幸沒有安排出門，好容易熬到九點鐘前台上班了，立刻去找，前台倒是很友好，説假期期間沒有員工（這點確實讓人匪夷所思，這麼大的酒店，又是假期滿房的情況下，居然不留值班人員），説衹能用皮塞去通一下馬桶，給她看了臟毛毯的照片，同意給我換條乾淨的，又給她看了一地的水的照片，她表示昨天沒有人進房間清潔，實在無法理解哪來的水……好吧，回房等人來通馬桶吧，過了會兒前台來電話了，説今晚給我們升級一套兩卧室的海景房，立刻搬離這個糟糕的房間。新房間很不錯，設施很新、風景很贊、毛毯很乾凈（依舊沒有被子），總算這一晚可以住得比較舒心了…… 針對前兩晚的遭遇，攜程幫忙爭取了一點賠償，很少很少，衹有兩晚房費的30%，説實話，這幾十年住過大大小小各種豪華的、普通的酒店，從來沒有遇到過這麼糟心糟糕的體驗，但是看在攜程非常負責任的幫忙聯繫和安慰以及酒店第三晚升級房間的份上，我也沒有再提更高的要求。 我不知道是不是該酒店所有一卧室的房間都會存在上述情況，但是就個人體驗來説，酒店外景和兩卧室的海景房還是值得推薦的，前兩晚打負分，第三晚可以打5分。

關鍵是沒有什麼服務。無線網絡也沒有用。令人無語。泳池不錯，不過衹拍了照，沒有機會去體驗一下。前台客服上午上班好像是九點還是十點，然後下午四點就下班了。基本沒遇到過。屋內設施有些陳舊，卧室裏麪電源插座太少，不太方便。下次是不會來住了！

We had an excellent three nights at Waters Edge Resort. Had a room with a sea view, close to town/bars/restaurants, the waterfront walks and supermarket. Our apartment was roomy, well set up, quiet and comfortable. There was an issue when hot water went down in our section of the complex. The matter was addressed pronto.

The staff were amazing especially Jacqui, always willing to help. The apartments are In a great spot in Airlie, easy walk into the main area of Airlie with just a slight hill on your way back. The pool areas are lovely. Unfortunately the cafe is not operating. Overall the complex is a little tired, but staff were amazing.

Beautiful view overlooking the sea. Lounge, kitchen and bedroom one was large room. The shutter doors to the bedroom were broken, so we couldn't close them, but this was not a huge problem. Could do with a little but of maintenance, i.e the door and the kitchen cabinets were a bit dated. Not a lot of storage in the kitchen, no where to store the food. We enjoyed our stay, the only reason we gave four stars was due to the above. There is a slight hill up to the accommodation, but nothing as bad as the reviews make out, so don't be put off by those. Close to the town shops and bars and right opposite Woolworths, so that was very handy.

Stayed here for 2 nights, family of 4. Had a great two bedrom apartment with ocean view. We were greeted by a helpful receptionist who provided good service. The apartment lacked nothing! The kitchen was stocked with every appliance you need, the washer and dryer worked well (they also provided a drying rack something we learned was not normal when we travelled) and the place was clean and comfortable. After travelling a few weeks it was so good to be able to make food 'at home' and just relax in the spacious appartments. The pools were cold (as its winter, no big surprise!), but had a nice layout and the hottub was great. Would love to stay again and we wanted to stay longer!