Le Set Hôtel & Spa

我們入住的時候酒店明顯還沒有建完，早上八點已經開始有電鑽的聲音.周邊建造的坑坑窪窪.酒店到餐廳的距離也相當遠.非常不方便.早飯的西瓜居然是壞的.給酒店反應過後還強詞奪理.應該不會再去的酒店

The hotel is in a great location to visit the area . The hotel is very clean and facilities are amazing , the staff are really friendly.

Decepção Fomos hospedados num quarto anexo, pequeno, sem apoio para as malas, ar condicionado não funcionava e passamos bastante calor. No primeiro dia só tinha uma toalha de banho. Reclamei e enviaram outra toalha no dia seguinte, após o serviço de quarto, porem voltaram a deixar apenas uma tolha de banho. Café da manhã com poucas opções de frutas, mas aceitável. Pelas indicações fomos com alta expectativa e saímos decepcionados.

My wife and I had booked a classic room at the Le Set Hotel & Spa. We were allocated Room Number 46. It was made up of 2 floors. Downstairs had a seating area & a toilet. The bedroom and the shower with sink are on the first floor (no toilet). To go between the ground and upper floor, you had to navigate very steep stairs. We returned to the reception and requested a change of room as we expected to have a room with (1) A toilet with hand wash facility (currently no hand washing available), and (2) A toilet facility on the same floor as the bedroom (toilet was on ground floor and bedroom on first floor). We were informed that the hotel was full, and no other rooms were available. Young man at reception with whom we spoke with showed no interest and displayed very poor customer relation skills. Had we have known the layout of the classic room; we would have either chosen an alternative room or an alternative hotel. BTW - we were prepared to pay the additional cost for an upgrade to the room. Furthermore, the room contained only 1 towel and one glass, suggesting that this room was set up for one person and not two. We informed the young man at reception that we need an extra towel. This did not materialise until we spoke to another member of staff. This helpful gentleman also mentioned that he would help with the changing of rooms for the day after (many thanks to him for understanding our predicament). Finally, on leaving at check out, the young lady at reception was discourteous to both me and my wife, in particular suggesting that we should be grateful for a room change (arrogance). She was also quick to point out that she did not speak German and was not willing to entertain salutation in any other language - so if you from a German speaking country, avoid! The whole experienced was marred by rude and arrogant attitude from the front desk staff (except for one young gentleman), and the room misrepresentation on the hotel's website. I would suggest that the hotel takes an internal look at training their front desk staff on how to interact with international guests, and that they explicitly mention room layouts, lack of coffee machines, lack of bottled water etc. To put into context, we were on a roundtrip from Switzerland across France and Italy. This was the most expensive and poorest customer hotel that we experienced. This is a real shame since the hotel facilities are of a good standard.

Standard rooms are not well equiped. Roomsq

The staff was very helpful. The breakfast was excellent. The room was very tidy.