Nimue Marina Residence & Hotel Boutique

El jacuzzi frío

Very nice view of lake chapala.

The property overall is very pretty. During the check-in, we requested additional pillows, which were never delivered. Approximately 730 in the afternoon, early evening, my husband went to ask about the pillows and additional water and there was absolutely no one available. The staff had gone home. The shower didn't drain whatsoever so my husband had to wait approximately 3 hours before he could shower without fear of overflow. Operationally the company has many issues that need to be addressed.

Hoteles.com no me gusta su atención a clientes!!! Muy recomendable el hotel, el personal muy amable. Mi queja es con hoteles.com me hicieron un cargo por una persona extra en mi estado de cuenta, en repetidas ocasiones traté de comunicarme atención a clientes para aclarar que solo éramos dos personas pero en todos mis intentos no pude solucionar mi aclaración, es muy frustrante comunicarle con una grabadora que no ofrece soluciones y solo entorpece la comunicación. Espero y el personal les mi queja por este medio y me puedan explicar por qué se me hizo dicho cargo.

Amazing palapa style bungalow right on the lake. The hotel was amazing and in a spectacular location. Will return to this hotel in the future.

Amazing place with gorgeous areas to walk around. Will return. Gracias!