Courtyard Akron Downtown

This seems to be the best Marriott option if you need to stay in the downtown area. It has a great location with easy access to everything, including dining options within walking distance. I wish I could say all of my stays have been stellar, but the experience tends to be hit or miss. During my most recent visit, I found the room to be spacious, quiet, modern, and clean. The common areas were also large, modern, and well maintained. Other than the check-in process, the stay went fairly well. I used the app for mobile check-in, but when I arrived, I still had to check in at the front desk. I asked if the property simply doesn’t support mobile check-in and was told it’s difficult to assign rooms in advance when they don't know which ones will be ready. I might accept that explanation—if it weren’t the fourth different excuse I’ve received across as many visits. On my previous trip, I was told they were too busy. The time before that, the issue was blamed on the prior shift. I really like the convenience of mobile check-in, so my question to this property is: do you actually support it, or are you just offering a different excuse each time for not using it?

The shower floor was poorly pitched and didn’t drain well filling close to the top of the shower curb. The tv had two spots ( lights) shining in the middle of the screen. The room itself was clean and the tile,carpet,fixtures were very nice. Fix the drain and tv it would be excellent.

Needs Improvement Not up to the standards of other Courtyards that I've visited. Front desk employees were great, helpful, and quick. Otherwise, staff was not great. The bar and grill had extremely slow service - we ended up having to cancel our dinner order to get to our event that evening. Beds okay, not horrible, not comfy. The shower tries to be modernistic, but only has a partial glass divider and no door - tends to let all the heat out so even if you have the water super hot all the warm air escapes. And the bathroom floor gets wet. Plus, shower pressure was poor. Room was decently clean, but if you do book here make sure you ask for a room on a high floor and well away from the stairwells. There were a ton of visiting college athletes at the hotel, and a bunch were on the upper floors. Not wanting to wait for the elevators, they frequently pounded down the stairwell, which echoed into our room into the late hours of the evening. Parking will always be an issue for this location because the lot immediately in front of the hotel is not even for guests, it's for the other restaurants and businesses in the same plaza. So, you have to park in lots a bit further away or under the nearby bridge. And make sure you get a spot early, because the slots are very limited. Best aspect of this hotel? It's right next to Luciano's, which is a fabulous upscale steak restaurant. It's central to downtown Akron.