فندق ميراج

it was a very well managed and clean place staff are really helpfull too! Life is beautiful! People are awesome! Stars are shining! 😊🌹🙏

Nice hotel

I would like to share my recent experience regarding my stay at the hotel. Upon my arrival, I was informed that I had been assigned a smoking room. However, upon entering, I found that the room had not been adequately prepared for that purpose, as there was no ashtray, and the windows lacked anti-mosquito nets. Additionally, I encountered several issues in the bathroom. The handheld bidet sprayer was not functioning, and the sink in the shower room was blocked. Furthermore, the room itself had multiple lighting fixtures that were not operational. The Wi-Fi connection exhibited significant slowness and instability. Items such as bathrobes, slippers, and a dental kit were not provided, necessitating a call to the reception desk for these essentials. Unfortunately, there was a considerable wait for their delivery. Moreover, the noise levels from the corridor were disruptive, as other guests were conversing loudly and playing music at an excessive volume. I reached out to the reception to address this issue, and while the noise subsided after approximately one hour, it contributed to the overall discomfort of my stay.

Budget option on the east coast It is a basic and reasonably priced hotel compared to nearby resort options. It is stated as 3.5 stars but I would have guessed 2.5. Check-in process was slow as they could not find the reservation. Receptionists are not rude but lacked any sense of customer service. Room is large with furnitures that feels a bit old and worn. Bed was large and had nice and fresh bedlinen. If your room is towards the street you will need earplugs. My suggestion for improvement includes looking the customer in the eyes and greet them as they approach the desk. It is a free and goes a long way to start a mutually friendly conversation. If there is any investment available to the property, consider sound proofing the windows towards the street. In the meantime, consider adding earplugs among the amenities.

This is not the first time my husband and I stayed here, staff are so helpful specially Ivy at the restaurant. She gets the feedback from the guests and relay these messages to the management. We used to complained about the breakfast but this time it was different. The presentation of the food and the way it was cooked so totally different. Thanks to Ivy and Amr for a wonderful stay.