منتجع السلام جراند

I stayed at the resort more than once, but this time my rating is negative for several reasons. The first is that the room service does not match the hotel's classification standards, as a five-star hotel. The staff are not cooperative with the guests, and the cleanliness of the rooms is not good, in addition to the presence of swage smell in the bedrooms. The second reason is the high cost of food in the restaurant, and the options are limited and it is not allowed to bring food from outside and eat it in the hotel garden. The third is the poor treatment of guests by the reception staff. We really hope that the services and workers in the resort improve to a better level to maintain their good reputation and classification.

Terrible basic cold food, same terrible menu and looked like it was built in the 70’s with absolutely zero atmosphere. Music blasting from outside into your room till 12am ever night. If you’re from the West, drive past and book into Al Ain. This town is dead and apparently this is the best hotel. I was here for 10 days and even with continuous complaints, nothing changed at all with the food. The rooms are ok and very bearable. Staff are very friendly. But the service is second class! I will never stay here again! If you have kids - do not come here!