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Amazing staff. We really enjoyed our stay.

We booked this resort for an one night stay and that was the worst mistake ever going by the brand name Movenpick. When we entered the resort, there is no sign of Entry and Exit. Just a single security for both gates who asked to use same gate for entry and exit. Once we entered the reception area, no welcome drink (not even water ) or greeting of guest was done. Once we got the keys, the room service / helper wasnt even called to carry the luggage bag to the villa. Imagine you pay 1800sar per night and you are left deserted and the resort calls themself “5star” We carried our own luggage and went inside to notice hot water not functional, rusted appliances, dusty carpets and moldy ac vent and also moldy corners in the washroom, curtains not available on the curtain hooks of the master bedroom bathtub. Stained floors everywhere, completed zero maintained property. Accepting our mistake booking this resort, we still wanted to have a pleasant stay. Went to the beach area but shocked to see a small portion like pond called to be private beach area. And not to mention, super expensive rates for accessing cycles , motorboat and jetski . Outdoor pool was not temperature control so was completely unavailable to access. Finally back to the villa for the night, only to experience that there was no hot water coming in all washroom and kitchen. And all kids experiencing rashes and ichiness playing in sand. Finally kids bathed in cold water after waiting almost like 45mins for hot water. Only to notice that the hotwater main switch was switched off at the main electrical box. Despite the complaint, about hotwater in the kitchen area. The person said wait and he would come back to rectify in 10mins but it was 9pm already and had to call back receptionist asking for room change. They sent another technician to repair the taps for hotwater creating uncomfortable environment with no privacy until 10.00 pm.. for almost an hour technicians were working in the villa. Post dinner and board games , when entered the master bedroom was shocked to find ac not functional at 11.45 pm had to open the doors and switch on the ac from the common area and make the room cooler. Next morning kids got sick due to dust and molds and got nose block and my son left with severe rashes now on tropical ointments to cure his rashes. Overall it was a nightmare. Not even a 1star rated service.

I must say staff is professional and helpful , it was special stay , the front office team are lovely and welcoming , we had a dinner in vip loung it was amazing with the city view, the rooms are clean and comfortable thank you all

- The villa of 3 rooms was spacious with a nice middle garden view . Parking slot enough for almost t 2 cars which is important ( depends on the villa location ) - Has a kitchen with all you need parts except that there were no enough utensils ( has small oven , microwave, fridge ) - They did not put enough tissue in the villa you should ask for some . - Room service was great except it was pricey. Rooms had TVs , wall plugs everywhere which was convenient . - Outside activities : beach , outdoor pool, bicycle rental , SPA , restaurant and cafe on beach . ( bicycle ride was too expensive for the time given) - It’s a great experience for family and friends but would not recommend if you wanted a private pool or couples only . - Bad experience : there was an electricity cut off two nights in a raw after midnight for like 15 minutes, no apology or explanation given.