Courtyard Albany

STOLE MY CREDIT CARD INFORMATION when used at the coffee/bar area. We booked a room two months ago for business trip and two days ago our card was charged $12.96 in person charge. We were not there. Someone who works in bar area is stealing card info and is now testing them to see what cards are working for future fraudulent use. Beware!!! Cops have been notified of this theft ring .

Staff was very friendly. The only issue we had was that there was no food service available, as stated online. It took a bit to even get coffee in the morning.

Nice hotel and beautiful lobby. "Restaurant/bar" was more a snack bar. But drinks were good and food was ok.

For the price the hotel could have been better. First room we was given was a room that someone had already used. We had to wait downstairs for like 20 mins for them to get us other room. The elevator is scary- almost thought it was going to break down. I will not be back to this hotel. Booked a balcony but due to the room being dirty they down graded us to a handicap accessible room

I travel stay to Albany GA almost once a month usually for one night. Since I am a Marriott Bonvoy customer, my choices are the Courtyard, Fairfield, or Townplace Suites. Usually I check in late and depart early the next day. My last 4 or 5 stays I have used the Courtyard since it underwent a recent renovation. Initially, my stays were pretty nice with the rooms being very clean and the front office staff always helpful and friendly. However, my stay on Nov 25th was not so nice. After checking in at 10pm, I tried taking a shower but the water was barely luke warm. Also, the shower head was not adjustable and was shooting out 2 strong streams of water. So, I took a short, cold shower and went to bed. The next morning I tried the water in the sink and could not get warm water. Incidentally, I ran both the shower and the sink for at least 5 minutes but still no hot water. To make things worse, there were 2 bugs (earwigs) walking around on the bathroom floor. Upon checking out at 6:15 am, I told the associate at the front desk about the lack of hot/warm water as well as having to share the bathroom with bugs. She offered no apology at all and only mentioned that most guests say that the shower has to be run for 15 minutes to get hot water. That was it, no apology or offer to comp the room or add points to my Bonvoy account. Looks like I’ll have to consider other hotels in the future…….

Staff was nice and helpful. Room wasn’t as clean as I expected. I always choose a Courtyard Marriot and this room wasn’t as clean as I hoped. Stained carpet, stained curtains, shower needs work and room had fruit flies.