فيرفيلد إن آند سويتس باي ماريوت ألباني داونتاون

Breakfast provided. Walking distance to New York State Capitol, The Egg etc

Pee stains on the toilet, body hairs on the bed, sticky table and chair, unfriendly front desk staff who’s not helpful at all.

地理位置不錯適合Citywalk，downtown主要景點 步行可達，設施老舊衞生條件尚可，訂房不要三樓的窗户一半是遮擋住的，隔音很差

這家酒店非常好，交通方便，服務優質，價值相當。下次還會去。往返多伦多紐约自駕遊，住在這里很好👍還可以在周邊逛逛，建築物很有特色。

挺好的，離目的地比較近，比較方便。

I spent four hours (from 2:00 AM to 6:00 AM) simply trying to obtain a credit card authorization form in order to prepay for a room (arrival the same day). At 2:00 AM, I called and spoke with the night shift front desk agent. She was unable to locate my reservation using the confirmation number—even after I repeated it three times. When I suggested she search by my name, she still claimed she could not find it. I asked her to explain the issue, as I was calling internationally from the airport and expected this to be a quick two-minute conversation. Instead, she told me she couldn’t understand my accent and would therefore have to look through 100 reservations manually. I immediately offered to spell out my name clearly again, but she refused and said she would not help me. She then hung up, instructing me to call back in the morning to speak with a manager. When I tried calling again several times, she eventually answered—making it clear she was reluctant to assist. Only then was she suddenly able to understand me, and for the first time, she even spelled my email address correctly. She promised to send the form, so I sat at the airport for three hours refreshing my inbox every ten minutes. The email never arrived. By 6:15 AM, I called once more. She told me she “probably just needed to hit send again.” I asked her to stay on the line while she did so, but instead, she placed me on hold for 20 minutes and then stopped picking up the phone for the next half hour. Finally, as my plane was boarding, she answered one last time only to tell me, “I am not your assistant.” After crossing the world, I landed and called the hotel to confirm that my payment had finally gone through. That is when the manager informed me that the night shift agent had cancelled my reservation entirely—with no email notification, no alert, nothing. Imagine if I had simply shown up in person. In fact, the manager’s first response was that they were sold out and would try to “walk me” to another property. I could not believe my ears. I explained that I had been trying to prepay for twelve hours straight and had just crossed an ocean. Only then, as if by magic, he was suddenly able to reinstate my booking. I have worked in hotels for more than 10 years, and I cannot recall when our industry shifted from being of service to treating guests as an inconvenience. My request could not have been simpler: “I want to give you money. Please send me the authorization form so you can receive that money.” Because of this experience, I will not return, and I certainly will not consider this property for our upcoming conference where we had planned to rent out the entire hotel. It is astonishing how one person’s lack of professionalism—and in this case, negligence—can damage the reputation of an entire establishment. Short version: Avoid at all costs.