Hotel Mura

This was the best experience i have ever had in summer vacation. All the staff especially the manager and the bellboy were so good and kind.

Beautiful place and nice people. The food was excellent. Rooms cleaned. Everything was ok. Hope to come back next year too!

Wir haben zum wiederholten Mal unseren Urlaub im Hotel Mura in Albena gebucht und sind hoch zufrieden. Restaurant toll! Freundliche Leute. Animation für die Kinder bis 17:30. Endloser Strand umgeben von Naturschutzgebiet und grünen Bergen! Wir kommen sehr gern wieder.

1 to 2 stars hotel The room was not upgraded, smelly and not very clean. The people working not friendly and not helpful. The restaurant was ok but the bugs were flying over the food. Inadequate sanitation, so a relative got sick. In other words i would never go to this hotel again.

For the second year we chose our summer vacation to be at the Mura Hotel. A wonderful hotel, on the first line of a wide beach, with fine clean sand. The area around the hotel is quiet and beautiful, with lots of greenery, alleys and forest. The room - cozy and comfortable, with a beautiful view, was cleaned regularly. The food is delicious and varied, with plenty of fresh salads, fresh fruit, desserts, ice cream. A lot of entertainment for the guests - interesting themed evenings - marine - with fabulous costumes, seafood delicacies, also a Bulgarian evening, where, in addition to delicious Bulgarian dishes, the guests have the pleasure of enjoying Bulgarian folk music and dances, and foreign tourists get to know our traditional way of life and culture. Daily on the beach and around the pools, the animation team organizes games and activities for small and large, evening programs. On the beach there are opportunities for various water sports and entertainment. Congratulations to everyone working at the hotel for the great service and attitude. Thanks to the manager of the hotel, Mr. Kliment Kolev, who tirelessly makes sure that the guests feel good. I would definitely visit again with pleasure.

To start with this was not the 4* all-inclusive hotel we booked but was transferred here as our original booking was no longer available, we arrived on the 19th Sept At the hotel entrance, there was the reception, a shop and bike hire, and the main indoor bar, we received an a4 sheet of paper and your room key and left to discover everything else for ourselves, we had to ask where the lift was about a safe what direction the restaurant was we had to ask if they had any sort of map of the hotel and the area? we put the lack of customer service down to it being a young man with no training. The room was a good size and on the surface seemed clean with a good wardrobe space a dresser with large mirrors, a small stocked fridge, and a safe. ( items not included in the inclusive) although the bed was two single beds it came together as one large bed and it was very comfortable the aircon once again was very good the bathroom was a good size with a walk-in shower which had amazing power considering we were on the 8th floor and a not too bad hairdryer with sockets for a razor the towels were changed and bins emptied daily. The balcony railing was a little rusty the window screen for the windows was very rickety and the screen kept coming loose which meant we kept finding bugs in our room, you could not leave any food out because we got infested with ants there was a strange stain running down the dresser chair, the t.v had only one English channel that was news on a loop, the kettle lead would not reach the socket so you had to put on the floor to plug in, one of the sockets had come away from the wall, the shower had mildew around it and we had three days of a sewerage smell coming from the drains. The hotel was right on the beach with an allotted number of loungers for the guests to use, there were two small pools with one had sunken and broken tiles around the edge and the other had a crack along the inside, they did provide pool towels but you had to hire them daily, they did provide cushions for the sun loungers but you had to hire them daily, they had an inside pool and jacuzzi you got 5 mins free, but you had to pay the first 10mins, work that one out for yourself. The restaurant had a large indoor area and a covered outdoor area which was where the snack bar and outdoor bar were situated It felt more like a canteen than a restaurant they did have a good range of bread but the food was of poor quality just not as fresh as it could have been. they did have something called Dail around restaurant which was supposed to be a choice of three restaurants you could use which was part of the inclusive but it turned out there was only one still open. They did put on some kind of traditional dress outfit and dance while you were having your evening meal a couple of times. I witnessed the waiting staff and the dancer eating the hot food that was meant for the guests with their fingers and drinking the wine. We found out from other guests that we c