Holiday Inn Express & Suites Albert Lea - I-35

Dated hotel in need of remodel. Cracked plaster and mismatched paint/repair jobs on walls. Only 1 chair for table in suite. (We ended up eating our to go dinner in the lobby.) Headboard pleather was wearing off and looked dirty. Missing knobs on furniture and scuffed furniture. Dirty bench where suitcases are put with visible dirt in the crevices. Small black hair in sink. Clock wasn’t plugged in or set. Phone in room was old and looked like something had been spilled on it. Room number on phone didn’t match our room. Shampoo and hand soap were empty (housekeeping had not refilled). I went to the front desk while my husband was in the shower to get more shampoo and waited around 10 minutes to find front desk clerk. She wasn’t answering the phone. She apologized when she returned. When I returned to the room, I discovered the hand soap was also empty. I went back down to the front desk. Clerk again apologized and gave me an extra bottle for the room. These are medium sized bottles and shouldn’t have gotten to the point of being empty. Hot tub was out of order, which was one of the reasons we picked this hotel. Pool area was dark and looked like the floor needed pressure washing. On the good side, beds were comfortable and breakfast was good was good options that were tasty. I have been a Platinum/Diamond member for years. We stay at IHG properties regularly because of consistently. This property needs to be reevaluated by IHG as it is not up to standard.

About 10 min from nice eateries.

Parking is horrendous