بست ويسترن بلس ألبيرت ليا آي-90/آي-35 هوتل

It wasn't the room I booked it for and never was brought clean towels and when I tried talking to the employees about the wrong room and and clean towels nothing was even tried to be made right my anniversary group was completely destroyed and ruined because of this place it broke my heart broke my husband's heart and we are so disappointed I highly suggest that you check out another place before you come here and I highly suggest that you understand to even the employees here are rude and they have no customer service skills nor do they even want to try another place book another place don't try to get that Jacuzzi room cuz it's a lie it's all a lie and I am so so sad my anniversary was freaking ruined! 😭😞😭😞😭😞😭😞

We stayed for one night only. Room was extremely clean. We had a suite and loved the extra space which had it own tv area and lounge area.

Great hotel

The room was clean and staff was friendly. However, we got a king room with a pull out couch and the pull out couch mattress was in TERRIBLE condition. You could see every single spring in it. When I asked for bedding for the pull out couch, the receptionist was super kind and brought it to our room. The bedding was clean, but the two blankets that were brought to us had holes in them and were very raggedy. The king bed was so hard that my kids didn't even want to sleep on it. We agreed we will not ever be staying at a best Western again

Our AC didn't work. Night shift guy tried to help, but maintenance told him to have us "turn the thermostat down". Right, that's how we arrived at the not working part when turning it down didn’t make it colder. Night shift guy provided a fan, not much else he could do besides tell a manager in the morning. We opened a window to try and get some air, and of course we were on the interstate side so it stayed pretty loud with trucks all night. I talked to the front desk in the morning. I told her our AC never worked, she said "Perfect! I saw the note about it!" I told her it was awful, she said, "Perfect! Safe travels!" We didn’t expect a lot, but zero attempt at making it right wasn't expected either. The whole hotel is hot. Hallways, lobby, rooms. Ask to step in to a room before swiping your card.

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