مستخدم نزيل
7 مايو 2025
First of all I want to share that I go all inclusive 5 star every year and have never ever come away with extreme disappointment from this hotel. This is not a 5 star hotel and barely makes a 3 star in my opinion. So hotel looks nice from the outside, reception area quite grand and clean so first impressions were good. Apartment was really spacious but very old and dated. Cleaned and towels changed daily. Most of the staff were really polite and helpful. A few that need a lesson In customer service. Pool area very small, dirty tatty sunbeds. God knows how they accommodate everyone when it’s busy. Drinks were basic all inclusive . Nothing great. When I ordered cocktails they failed to have the ingredients which was really poor. Food, breakfast standard . Lunch and evening meal very poor . Avoid if u have children that only eat chips burgers pizza etc… nothing for kids at all.. very small selection of food. Entertainment non existent . Apart from a dance lesson , quiz and karaoke . All started at 9pm and finished for 9.45pm . All inclusive drinks stop at 11pm which is fine but they completely shut the bar and there is no where to sit and chill apart from the reception area. We had a power cut and despite the poolside bar being run with a generator and had no reason to close , they closed it at 8.30 pm. On the plus side Portugal is stunning and the old town is a must for a visit. I would definitely return but not to this hotel . Seriously if you are expecting 5 star you I can guarantee you will be disappointed
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