The Alexandrian Old Town Alexandria, Autograph Collection

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

This beautiful historic hotel located in Old Town Alexandria is WONDERFUL! The rooms, staff, grand welcoming lobby, restaurant and amenities are all fabulous! There are many lovely places within walking distance and it’s easy to get to Smithsonian museums and Washington National baseball stadium by car. I’ve stayed here many times (for both work and pleasure) and hope to be back soon. Highly recommend!

We (2 adults +one 9-year old) ended up here after the hotel we had booked for 2 nights did not have power. The room we ended up with was tiny but ok (like NY City tiny). On day 2 when our original hotel did not have power we asked to stay for the second night and also asked for a larger room which we were happy to pay an additional amount for. The woman at the front desk seemed to very kindly offer us a larger room and said that it would not be ready until later but we could leave our things in the room, asked for the best number to reach us and said they would call when it was ready. Around 1:00 we stopped by the desk and said we would be out until 5:00 and should we bring our bags down or leave them in the room? She said it was fine to leave everything and we could move when we got back. She confirmed that she had a room on hold. We returned around 4:30 and there was a long line at the front desk with only one man working. After some time and confusion with other guests ahead of us, we spoke to the sole person working at prime Saturday check in - Chris. He said that there were no notes on our room and no other information and they had no rooms available. He seemed to not believe us that she had told us all of this. I can’t believe it either. Unsure if she is incompetent or flat out lying but either way this was so absurd. We didn’t even care about the stupid room as much as the insane treatment. So we left. Would never even consider staying there again. The bathroom was also tiny and not particularly clean. The woman two spots ahead of us in line had an issue with her room and also needed to move . The overall look and feel is outdated.