The Level at Melia Alicante

We are just back from 3 nights at the Melia. We had booked ‘the level’ just to have Adult only but we didn’t expect the service we received. The Level look after everything, you check in/out there. This is the area you have Breakfast, they serve tapas and desserts throughout the day. Free drinks, juices, fanta etc. and wine, beer etc. Get there early to get a good sunbed, as it does get busy. We loved the infinity pool. Stunning views of the beach from this area. But the best thing was the staff, everywhere in the hotel, but especially the people working in the level were so friendly, I am gluten free and when I mentioned this they made sure there was something there for me. You were always greeted with a smile and a chat and you could see them treating everyone like this. Our room was beautiful and spotlessly clean, the view of the marina was stunning. We ate Lunch and dinner in the hotel restaurant area ‘Trasluz’ and the food was exceptional. The only tip I could recommend is to have the food labelled for allergens in ‘the level’, it would make it easier on the customers with issues.

We have the most special trip. The level privileges really made the trip an extra treat. Gorgeous pool area and lovely selection of snacks throughout the day.

The hotel is lovely. The only complaints we have is that we were not told about the free bar between 6-7 pm in the level lounge. We found out the night before leaving by another customer. When we checked out the morning after, we mentioned our concern and was told “sorry the lady who checked us in was probably busy”. It was supposed to be “Level service” and we expected the same service as everyone else who checked in as we paid a premium like others did. In addition, there is a notice saying “no” reserving beds and towels will be removed after 30 mins. This is not acted on even though we mentioned only towels on beds and no bodies so we never got to use the pool.